Anderson Automotive, LLC

"We brought 2 vehicles over time to Anderson Auto. This included replacing 2 injectors, oil change, etc.. At first I felt they were honest, but prices were little on the high side. I accepted the higher price because of the honesty. However, our last experience left me seeking a new repair shop. We had a 100k mile 2015 Chrysler T&C with symptoms of a misfire shortly after the engine warmed up. After a diagnosis they reported the engine was bad and had a hole in one of the cylinders. The repair was estimated @ $9k which included a new engine. They suggested I call around or go with a used engine but confirmed the engine block would need to be replaced. Before condemning the engine I had another repair shop recheck without giving them any history. They reported an injector was bad and could repair it for approx $800. Needless to say I reconfirmed with them and they assured me that is the issue. I approved the repair by the other shop and I still drive the Town and Country to this day 28k miles later, same original engine - new injector. I did go back to Andersons a few months later and reported this but, I was incredibly disappointed by the lack of concern the gentleman had regarding the absolutely wrong diagnosis and nearly taking $9k of my money for a $800 repair. I will never take another vehicle back and have since then steered others away from the shady practices going on. This is likely the cause of 1 mechanic and not the shop as a whole but, how was he hired in the first place, are they still employed, have others had similar experiences and just dont realize it. I never received a follow-up call from the service mgr. I spoke to and the apology I received was half hearted, "I am sorry that happened to you"."

"My car was serviced and repaired when they said it would be, I am satisfied with the service."

"Great shop. They fixed my company truck. With in a week. After we had it at the Ford dealership that could not figure it out. They have one of the best Ford Mechanic's in Alabama. Go check em out."

"I was told that some one would be to tow my car in a hour. I called back a hr later and the lady Denise got an attitude with saying that they are behind and started over talking me when I asked to speak with the manager. I spoke with the manager she was very nice and helpful. In my opinion I will never use them again"

"I had a great experience with this company. Needed my car towed, the process went smooth and fast. Special thanks to Richie who was the tow truck driver. He was very professional and knowledgeable. He provided great service and made sure everything was safe. I would like to thank dispatch ladies, they were very polite and patient. They made sure that I would get latest updates and provided quick solution for an emergency situation that happened in my case. Thank you again!"