AAA Birmingham Insurance and Member Services 2400 Acton Road, Birmingham, AL 35243

"TERRIBLE EXPERIENCE WITH BATTERY SERVICE!!! I have always had a good experience with AAA/United Towing, but today was terrible. I have a Honda Civic that I purchased a brand new battery for it last year. It would not crank this morning and I called AAA. I have a warranty on the battery and when he jumped started the vehicle it cranked, but would not crank once you turned off the vehicle. So the warranty should apply. The technician said I should take the battery to Auto Zone to see if it needs charging. THEN WHY PURCHASE A BATTERY FROM UNITED TOWING I SHOULD HAVE JUST WENT TO AUTO ZONE IN THE BEGINNING. A second technician came out and got it to start and let it run for approximately 20 minutes and it's still dragging. My DAUGHTER is driving back to Auburn and I don't want her STRANDED. AAA stated they should change the battery but United Towing still is refusing. I have AAA in 8 of our vehicles because they were a trusted company but like the technician stated take it to AUTO ZONE FOR CHARGING!!! VERY DISAPPOINTED!!!!!!!!!!!!!"

"This office apparently doesn't get that AAA is supposed to be about member service since two sequential calls to resulted in one "pick-up hang-up" answer and one non-answer, without an option to leave vm msg."

"Trash…..all of them. The customer service….trash, Management..trash. United Towing/ Auto Care…. Trash. Spent money on membership and battery (turn out it was faulty) only to find out the dont honor their battery warranty. Left us stranded in the middle of the night."

"I’m so disappointed in AAA. I recently bought a membership because I have a newborn and wanted to feel safe wherever we were. Today my car broke down and all I got was an automated call. When I called the actual wrecker, almost two hours after calling Aaa Because no one showed up, they said they didn’t have anyone needing “towing” it was just a battery check and they also had the wrong address. Luckily I was close to my daughters daycare and was able to walk her there so she was at least safe from the traffic. While I called my own towing company to come help. I’m so upset."

"I started at 7:05 am to get my car towed with two flat tires. It is now almost 2 pm (7 hours) and my car has still not been towed. For over 17 years I have been a paying member of AAA. I had "upgraded" even to a higher service. Seems what I was paying for meant nothing. They were definitely not there when I needed them."