Affordable Plumbing, Heating & Air

"I would absolutely NOT recommend Affordable Plumbing. Read other reviews too before dealing with this company. I regret purchasing into their monthly membership for our beach vacation rental. When you’re a member, you’re suppose to get priority on emergency situations. We had a massive leak while renters were in our home so we called Affordable. Appointment was set for next day. Their technician no showed us and left our handyman waiting for them for over 3 hours. Because we are not local, we must hire out all services related to this house. Our handyman wanted paid for his time so I demanded that they reimburse us for not showing. Then dealing with the ladies in the office was so frustrating. They didn’t know what was going on. I spoke to maybe 3-4 different people during this time who were all confused… I was on vacation myself and had to stop what I was doing to deal with this. This was an emergency situation and Affordable failed all around. It took over four months, many calls, several emails to remedy this problem. I asked to speak to the owner and every time was told he was in a meeting or not available. This company does not care about you. They do not care about showing up when scheduled. They do not care if their customer service is terrible. I would give them 0 stars if I could. We asked to get out of our contract and was told we would owe them money if we did that. Save yourself a headache and having to hire another company to fix your issues. I have already sent my notice that I want out of my contract in April when it expires. When they answer the phone, they ask how they can make you smile….that is a joke! You can show up when paid to do so. How about we start there. Terrible business practices and would not hire them again."

"I am a capitalist. I believe in the free market. It will not sound like I am after this review, but sometimes you have to call out excesses. Yesterday I was helping my neighbor clean her garage which she couldn’t do due to health issues. I discovered a pin prick leak in a water pipe in the garage wall. I cleared the drywall so it could easily accessed. The young man arrived and quoted a price of $359. My neighbor asked for a senior discount. He immediately cut the price to $309. It took him no more that 10 minutes to fix the affected pipe. So, counting the time to quote the price, fix the pipe and collect his fee he was there no more than 20 minutes. This is not an exageration. So at that rate, his hourly rate is $927/hr. How many people would like to make that per hour. This is the part of capitalism that regulates excesses. Making people aware hopefully will make a business owner reflect and hopefully change his policy."

"Bridget H is professional and cares about doing a great job. She even says that she loves helping people with their pluming issues...Who ever said that before? But she really does mean it and shows it in her work. We own a B&B and had multiple things needing attention. All was done in a timely manor, for the price that was agreed on up front. Great overall experience from the initial phone call to completion of the projects! Could not recommend them highly enough!"

"We were more than pleased with Affordable today. We had them come for a maintenance/checkup of our hvac system, after they had fixed a drain clog in June. We knew they would do the job, do it right, and for a fair price. Austen and Jesse were polite, friendly and very knowledgeable with no pressure to do more than we needed or wanted. We can highly recommend Affordable for good work. Call them!"