Caliber Collision

"The incompetence of the front office staff is so bad and seriously rude. There are many other places that have friendly staff and are wiling to work with you, this place is not one of them! If I could take stars away I would, it's that bad!"

"Customer service is horrible. I was given multiple completion days before my car was actually done. I pick up my vehicle and the windshield is cracked and no one told me anything about it until I brought it to the managers attention, who by the way knew about the crack. I had my car for 3 days before I had to bring it back because the air conditioner nor the defroster worked. The radiator had no coolant. This is all stuff that was replaced by them. I definitely wouldn’t recommend"

"Geico recommended I take my car in for repair after my car was hit sitting in Publix parking lot on saying car was not ready at all. The front bumper was handing off noticeably and my hubby brought it to their attention, so they took the car back in to fix that part, after waiting 45 minutes for that to be fixed, they broke the car back around and said everything was good. Ok. As I start to drive the car home, my car didn’t seem to drive right, I quickly notice every emergency light inside my car was on and my speedometer did not work at all. Hubby decided to take my car back to them to fix, they tell us the emergency lights and all was that way when I dropped the car off, which was a straight up lie, there was nothing wrong with my car except for the damage done on the right for passenger side of my car. After farther review of car, I have parts open under hood that was not put back together, my car don’t drive right and I’m afraid to drive it for sure because I don’t feel safe. They said they took a picture of the inside dash with all the emergency lights being on when I dropped my car off, that was a lie, my car has always been maintained with the dealership with regular maintenance and if all my emergency lights was on on my car and my speedometer wasn’t working, it would have been of great concern to be looked into. I drove my car daily prior to leaving it with them, there was nothing wrong with my car. How dare they lie like this and why they took a picture of my dash board inside my car when it was the outside of car needing repair. When did they take this picture anyway. I my car hard been serviced not long prior to dropping it off. I need answers. Working with my insurance to see what can be done, with a revoke BBC rating why Geico sent my car to them anyway. Going to see if I can get my car inspected with a reliable collision center to really see what went wrong. My advice is, now that I’m in this mess, take pictures of your vehicle in and out. This business don’t car and don’t care about telling lies and not repair your cars. My heart is heavy because of this. I love my car, and now this Back for more 9/9/2023 founded out what was wrong with my car finally Someone that worked on my car there stole a fuse out of my Kia which in return sabotage my car. Finally found out and have it all on a video Why did someone go into this panel when it wasn’t the side needing repair. I need answers and where is my fuse. Something needs to be done about this company. They lie too, sad my car was left that way. Other than the body work nothing else was wrong with my car and it was no need for nobody to go into my panel box at all. Yes the sabotage my dang car. Unbelievable"

"Not a great experience. Had my car for 2 weeks and when received it back it was missing a part, bumper was not installed properly, paint was subpar, and car was filthy. Took car back to location to address and willing to fix bumper and missing part but not the subpar paint job. The comment that was made regarding my paint job was that there were dings and scratches all over my car which is completely untrue and frankly was rude. Completely diasappointed will not use again and would not recommend. Only positive was the front desk staff, she was amazing. 1 star is for the front desk. *Update also noticed the trim is not placed corectly. 9/5 Never heard back from the email in the response comment from Caliber."

"It was an amazing experience! Nikki is awesome, she was so friendly and helpful throughout the communication process and was able to get me in as early as possible. Levi did a great job on my car, I told him it looked like I just bought it off the lot. He was also helpful and friendly throughout the process. I loved the text messages I would receive daily regarding my car updates, it kept me calm throughout the period. I would definitely use the service again, hopefully no time soon though lol"