Joe Hudson's Collision Center

"I really appreciate Blake Jones bringing us a fog light and changing it out for us instead of having to bring it back in. Really really good guy and the whole operation is very customer service oriented."

"Our Insurance company recommended Joe Hudson for the repair of our truck. On there recommendation we took it there. We were told it would take 3 Weeks. I received the estimate before i left. A few days later I received a letter from my insurance company letting me know they had excepted the estimate and the one they provided was over $1000.00 lower. I called Joe Hudson to find out why. I was told the insurance company made them lower it but that they had ways of getting their money in full. That should have been my first warning. Three weeks after dropping our truck off we had not heard a word so I called and was told they were waiting on parts still. It would be another week. When I did not hear any thing over a week later I called and was told they had gotten all the parts and they were putting it together. It would be another week to get it fixed and painted. Another week went by and no word. I called again and was told they were waiting on parts again. At this point I was not happy. I had to let my husband handle them for fear I would say something that would make them take even longer. My husband was given the run around for another few weeks. we were finely able to get our truck back over 2 month's after dropping it off for the repairs. They never kept us in the loop and even lied to us many times in this prosses. The final bill was close to the original quote as the estimate said it would be. We were told we would receive a survey in a few days but never saw a text or an email from them. We were very dissatisfied with the integrity of this shop and the way they treated us. we will never use this shop again."

"Very pleased with my experience. I was told that my repair would take 1.5 to 2 weeks. The car was returned to me on day 8. I engaged with four staff members on my visits and they were all nice and knowledgeable."

"They did a great job on my car!! I was very satisfied, my car looks like I just got it off the lot. Kermit and Laura are amazing and made sure I was taking care of every step of the way. I needed major work done and it took them less than a month to fix everything! I would highly recommend them for your vehicle!"

"On my father's behalf, I am completing this review. Ronnie entrusted his vehicle with Joe Hudson's Collision Center on 8/21/22. His truck was hit while parked in his yard and sustained visible rear end damage to the tailgate, rear sensors, and bumper. There was no communication from the shop to the patron for status updates unless Ronnie initiated contact. Joe Hudson failed to report any changes for the projected completion dates--as the dates changed twice. Ronnie was notified once he asked for a follow-up; in which that doesn't present as good customer service. On today, 9/16, it was reported that his truck was ready. Upon his arrival, he noticed that his toolbox wasn't locked and his tools had been stolen. When he inquired about the missing tools, he was told that "he" (I assume the manager) would have to check the cameras frame by frame over the weekend and that "he" didn't physically see any tools in the shop area. As reported, the manager didn't appear to be concerned or empathetic to Ronnie's loss of his personal belongings. Instead, the manager informed the patron that it took (4) staff to remove the toolbox from the bed of the truck to replace bed caps on the truck. It's already enough that patrons are inconvenienced during accidents; but to have staff steal from the patron is disheartening and disgustingly distasteful. Personal belongings were removed from the inside of the cab, as requested, but there was no mention of staff needing to remove the toolbox to replace bed caps. Had there been permission requested to open/remove the toolbox, the patron wouldve been notified and this could have decreased the likelihood of his locked belongings being stolen. And to add insult to injury, the toolbox was not reinstalled correctly. A good review was requested by the manager--as theyve been taking "hard hits" ---as he described it, but tell me, is this quality customer service? Attached is the picture of the damages prior to being fixed."