Serra Gardendale Kia 630 Fieldstown Road, Gardendale, AL 35071

"10/10 highly recommended service! Salesperson Christie was very thorough with the process of purchasing the perfect vehicle for me! Every question I had she answered with a rapid response. I told her what I wanted and Needless to say I left the lot with my dream car! Thanks so much to Christie and The Serra family!"

"Christie Mason was very courteous, helpful, kind and professional. She was very attentive to my needs and want when purchasing the vehicle that I have. I gave Christie 5 stars as a rate, and I would recommend her to my family and friends."

"I was sold a car that needed a oil pan reseal, a new airbox, both speakers in dash were out, and several wires sticking out of the dash. The battery on the key fob was low and the there was a something wrong with oil seal. What is worse ... is that I asked about buying Gap insurance TWICE and was told he couldn't get it???? I had this car 12 days.. took it in with all of these problems.. and was told the warranty they sold me was just for the powertrain and does not cover the repairs.. it was going to be $1100.00.Excuse me, Did this car go through any kind of inspection? All of these things should've been taken care of by the dealership.. because they sold me this car with all these problems.. and I hadn't even had the car 12 days. I am a single mom who needed a dependable car and I'm disappointed in a dealership that would care more about making a buck than taking care of people."

"Zero star if i could bad customer service all around.Yesterday I went in for a simple oil change and tire rotations . Appointment time 8:30 . I was told my car would be ready at 11:20 i didn’t leave until 11:40am . You would think in the almost 4 hrs they would rest oil life in my car. no solution when I called the same day the receptionist is giving me the run away about what time to come in and have them just push a few buttons . It very sad that I have to call another dealership to have them fix the problem because I would be interfering with their lunch time . It inconvenience to me to have to call and drive another dealership when this shouldn’t even be a problem."

"Kim and Bubba Christian were the most wonderful sales team I have ever met. They were honest, kind, and kept in contact to ensure I was pleased with my purchase. Andrew, in finance was awesome as well. I can’t recommend them enough! So happy with our purchase."