Serra Toyota Service Center

"I had an appointment for an oil change and transmission service. Appointment was booked early in the week for Saturday. I arrived and sat in my truck for at least 15 mins before someone came and brought me inside to find a service writer. Once inside I told them I had an appointment, the service manager asked if I knew how much the transmission service would cost like I couldn’t afford their service, then tells me they don’t have time to mess with it today. I literally made an appointment so this wouldn’t happen. That’s the last they will see of me….."

"BE AWARE and EDUCATE YOURSELF Although the staff is very kind and professional, I didn’t get the required service I was hoping for. I went for my due 40K service after taking off from my work schedule and driving all the way to the shop, was given my vehicle back and was good to go. I went home, for some unknown reason, I opened the hood and realized that the coolant was almost empty (even lower than the lower limit line). I freaked out, called the service dept and had to drive all the way back, they were able to take care of it. Also, no one asked me to get the due filter change and I found out from my brother who lectured me for not knowing but I think it was the shop responsibility to discuss and notify me for necessary services. I am happy that they were able to fix it next day but still caused quite a bit of inconvenience to me. Just a word of caution, don’t just trust blindly, we are all humans and can make mistakes."

"Fast friendly service. Lunch while you wait. Clean and professional workers."

"I've preordered some parts from Serra Toyota Centerpoint service store. After 3 1/2 weeks I asked for a refund. It turned out that the parts came in and was placed on another's car.The service manager John Dobbs, called parts and service to put them back on my invoice so that he could refund me. On Black Friday,I was promised a check via mail in 3-5 business days. I spoke with a manager named Brian, Who promised to look into it . It's been another 3 weeks, still no check. When I phone the establishment today, I seem to get the run around. This is terrible customer service"

"Very friendly service and high tech. Got my problem solved and found the best solution that cost me the least. Out in record time. Very busy so make appointment if possible."