Stivers Ford of Birmingham

"Bought a brand new 2023 Ford Explorer this past weekend. Was driving down from Nashville so I wanted all my ducks in a row before I made the two hour drive to Birmingham. Spoke with Ali and he did all the work I requested. Drove down the next day and left with the new Explorer. Everything went smooth and Ali did an excellent job."

"I'll start with this, I drove 3 hours to Stivers Ford of Birmingham on my day off to purchase a 2015 Toyota Tacoma. After a couple of hours, we were able to make a deal. I was told the bank wanted $3000 down, so that's exactly what we did. Cody, a finance manager, helped me out with ALL of my paper work. I was never told anything along the lines of "this isn't finalized". I signed all documents with them, buyers order and everything. Got my temporary tag and Registration and was told "congratulations." 3 weeks goes by and I get a call saying the lender needs an EXTRA $2000 down! Did they never get me approved? They lied? I am also a car salesman and can not imagine telling someone they are approved and calling back later to say they need more money or they're taking the truck back. To say the least, they ended up "refunding my down payment" and came to take the truck from me. Thanks for pinging my credit 3 times as well. HIGHLY do not recommend.."

"Have had the unique opportunity of going through the car purchasing process 10+ times over past 9 months. 1st purchase at Stivers of Birmingham. Stivers was helpful to be able to manage the buying process remotely however it comes with a charge. Receiving the truck was terrible. The truck was dirty inside and out when I showed up at the lot (3.5 hours away from me). The inside has a terrible smell that I have yet to be able to remedy. My detailer noticed chips and scratches on the paint. Something I didn’t notice when picking up the truck because it was dirty. I’ve only driven the vehicle 300-400 miles (220 was home from the dealer). Never had this problem with a new car. I’d only purchase from them again if I were close enough to be able to remedy issues in person. I reached out to the dealership and waiting on a response."

"Let me tell you about Stivers Ford. Which should probably be named Stealers or something to that effect. I bought a car from them that they wanted to charge an extra 2k something dollars for inspecting it and making sure everything worked like a car should when you sell it and then slapping a CPO name on it and giving it a short warranty. That, however, isn't the bad part. Apparently, when they do this 160 some odd point inspection they don't check to see if they headlights or keys are working properly because as I was driving the car on my test drive weekend, the passenger side headlight was out. Upon noticing that the headlight was out, I was requested to bring the car in to have it fixed. They alsp told me they would have my paperwork ready before I got there. Approximately 5 anf a half hours later, they then put me in the most gas guzzling thing they had because in a lot full of cars, this 90k car that I would be responsible for if anything happened to it, was the only thing available. It gets even better. I was told it wasn't the headlight. It was the ballast. So I guess the proper mechanical operation of all parts isn't part of this CPO inspection. Weird. It gets even better. I was told that the part is only in Memphis. It should take one, two business days tops." This was on Monday Here I was on Friday, late afternoon , and finally getting a text that my car was ready. I was also told my car would be detailed and filled with gas multiple times. Upon receiving my car back, finally. Five days after I purchased it, it had less than a quarter tank of gas with it, one of the keys didn't work and there was stuff all over the car inside and out that I could clean off with my spit.If you have any sense in your head and want value for your dollar, go buy a car from a anywhere before you visit here. *edit to the review - while they did attempt to reconcile what was wrong with the car, things have been going wrong with this car left and right. From the sunroof not wanting to close all the way, to the display now going out in this certified car that they tacked an extra 2700 dollars on the car and you have to pay a 100$ deductible on every time you have something fixed. The manager was extremely kind, but my statement stands. Use your money elsewhere."

"I came here initially for a flat tire which was supposed to be a straight forward job, but sadly I experienced mistreatment at this location. I’ve had issues in the past here but this time was far worse. The service rep lady told me that both back tires needed to be replaced or else my car alignment would be off so I agreed. Now I feel like this was not a truthful statement and that I was scammed and received used tires even though I asked and projected to pay for new tires. I was called yesterday to pick up my car with supposedly “new tires” dating the 19th week of 2022. I am still shocked that they expected me to drive off with what are clearly not new tires (I have attached photos). The service rep told a man with glasses to detail my tires but he arrived at most 2 minutes later with only recklessly spraying water on my tires as well as the side of my car. The tires looked exactly the same when they dried. I expressed how I was not given new tires and requested that my original tires be placed back on so I can go somewhere else. The sales rep told me that this could not be done because they’d be liable if something were to happen given the low tread on my tires. Instead she asked me if I would lead my tires overnight so “brand new” tires could be ordered which I was extremely uncomfortable with but reluctantly agreed to given that my original tires would not be put back on. The sales rep told me that new tires would be ordered and that pictures would be taken of them arriving in the morning since she sensed my mistrust. I was also told that that job would be done by 10:30 am. I was not called until 1:42 pm today. I requested for the pictures of the new tires arriving and this was not delivered to me when I came to pick up my car today. The reason that was given was that the service rep lady had a “doctors appointment” which she did not express to me yesterday. Although I value physical and mental well being first and foremost, I believe that if I was truly respected as a customer, what was promised would have been delivered. If she did have an appointment, her resolution that she proposed in order to alleviate my discomfort could have been passed on to someone else. Overall, I was lied to and mistreated which is something that I commonly experience given my physical qualities. I am certain that an order for new tires was NOT placed on my behalf and that the SAME tires were just washed since the year date of the current tires is exactly the same “19th week of 2022”. Also, the tread count is 9.6 instead of the baseline tread count of 11. Even with all the hassle, I was still expected to pay $455 which was only an $100 discount from the original price. Lastly, I was told that my car would be detailed both inside and out because of my troubles. This was not completed and my car looked exactly the same upon arrival. Why say things that won’t be done? Overall, I was disrespected as a young black woman and I am extremely disappointed. I do not trust this company nor do I recommend them. I came to ford downtown because of the close proximity to where I reside and since I had an emergency of which I believed would be simple and straight forward to handle. Overall, I would have saved time and better treatment if I went to firestone. I was fearful that my tire would not make it given that the store is further away. This was a very stressful experience and I was clearly not taken seriously as soon as I arrived."