Sherwin-Williams Paint Store

"The guy Mason, I believe is his name. He was very, very helpful, and quick. All the other associates were awesome as well."

"Just wasted 20 minutes waiting for someone to even acknowledge me. Two teens working today that don’t look up from the counter. The store was wiped out on multiple samples in both regular and peel and sticks. Not sure who’s running this place but it obvious they are wheels off and haven’t set any basic standards for addressing customers and having what is needed to begin or complete a job. Store is very dirty. Cluttered. All this just adds to the bad service here. Avoid this location at all costs as it is just a waste of time."

"1. No help in store. One person at the register . No one to ask questions 2. Store was trashy . Paint sample color cards were all over table and on the floor. 3. Paint sample color cards were empty ."

"Poor customer service at store. No stir sticks. Also I was not told the captivate paint was a low end paint at a high price. I bought a satin finish. It is horrible. It is blotchy. I was trying to use it on my interior doors leading outside. It is an absolute nightmare. I used to always to use Sherwin Williams paint personally and for clients. I just called the store. I was told they could not do anything. I will have to find a sales representative. Funny the day I was in the Trussville store a builders wife I know was there, which did not have an account but was given a major discount by the store clerk for her personal home. Something seems amiss."

"I told the associate that I needed a gallon of good interior paint with a color that matched a chip of paint I brought in. He mixed the paint, the color was good, and then he told me that the gallon would be about $80. I was shocked. But it was too late to get a cheaper gallon. I didn't enjoy the experience!"