Walgreens 5705 Cottage Hill Road, Mobile, AL 36609

"I am a frequently shopper at this location. There is no public restroom at Walgreens at Cottage Hill + Knollwood. But never an out of order sign. This is an ongoing situation. So I proceeded with an employee if i could use employees, restroom she said they dont have one. So no public restroom / employee restroom. But only at this Walgreen."

"Pharmacy has terrible customer service. My baby's prescription showed ready for pickup so I went to the drive through and they told me there it would be a 2hr wait. I couldn't wait with my two young babies so i came back the next morning. My prescription was still not ready. I was told it would be at least 30min wait...with two babies screaming- it was miserable. The attitude of pharmacy workers was unsatisfactory also. There was no issue with insurance either, it was just a pharmacy issue. This is one of several incidences. I use to love this pharmacy but it has really gone downhill."

"No public restroom at Walgreens at Cottage Hill + Knollwood. I asked stock lady if i could use employees and she said they dont have one. Somethings wrong here"

"Would not recommend this pharmacy. I was given two prescriptions from the doctor and I went to the pharmacy to ask if they were ready. I was told that they will be ready later on that day so I left. Before I did leave I asked how much the prescriptions were and was told the total price. Somehow one of the two prescriptions magically disappeared with no explanation! The one medication that I was able to get they did not provide a measuring cup with it and it also is not enough to cover for a whole week barely three days even. I have been calling to speak to the pharmacy manager to hopefully get an explanation as to why one of my prescriptions got axed, but no one will answer. Two days I have been calling the pharmacy and no one has bothered to pick up and help me. I was told to call after 12 to speak to the pharmacy manager, but still no answer. Completely dissatisfied!!"

"The store itself is okay! The problem that I have is with the pharmacy. This pharmacy lacks all kinds of communication to its customers. I understand that pharmacies are busy but to drop an Rx off, be told that it would be ready and come back to find out that “it can’t be filled”… don’t you think reaching out to the customer and letting them know that it’s not ready or can’t be filled should be a priority? Also, these techs are something else- the attitudes are disgusting and all they do is give you the runaround instead of helping you. Do better, Walgreen’s Pharmacy. Period."