Jimmy's Car Stereo 5399 Atlanta Highway, Montgomery, AL 36109

"I was a repeat customer. My experience today, was horrible as walk in service after I had called on Feb. 16, 2024, Friday to see if they were open on Febr. 19, 2024, Monday. I WAS told to just come in Monday, and they would take care of me. I come in at about 10:30 on Monday, and they gave me an ugly attitude from the start because they didn't even know if they had the speakers I needed. That could have been discussed when I called on Friday. They said they had the speakers, and then said it might be about 2 hrs before they could get to me. As a walk in, I said that fine I will wait. They said no you can't wait, but you can leave your car. I said I have no one to pick me up. I am okay with waiting. They said you're not waiting here, you can leave and call back at noon, and gave me their card. I called back at noon, and they are servicing other people who came in. They didn't elaborate if they were appointments or walkins like myself. If they were appointments, it wasn't told to me by them. Service was horrible look at other reviews for quality of service because they wasted my day. I will not be a returning customer as long as Terry is there."

"I love this place. The guys in the front and back of business were great people. These guys help me with my problem. They treated me as if they had known me for years. I needed that at the time."

"The 2 guys in the office are nice UNTIL you start having problems with their work. I paid over $1k to have a radio, tailgate handle with back up camera, and keyless entry with an alarm installed. Everything lasted just long enough for me to get 2 states away before it all stopped working. I'm now in the western part of the country with nothing that I paid for working, including not being able to open the tailgate with the handle they installed. I should have known I would have issues. The tailgate wouldnt open once before I left AL. I had to take it back and they were able to get it to work but treated me like I was an idiot for not being able to do it myself. Lastly, I was supposed to have the light on a camper shell hooked up with wiring that was already installed there. Never told me they didnt do it until I had already paid and was leaving. I asked the installer if he did it and he said "no, they were supposed to tell you that". The price I was charged was exactly what I was quoted, which was supposed to be for everything we discussed. Would never recommend this place."

"Cracked my dash while installing an aftermarket Apple CarPlay system. Granted, the vehicle isn’t new [2006] but it was undamaged when it arrived. I was most disappointed with the way management handled the issue. No apology. No price adjustment offered. No remorse about the damage. They simply told it was cracked, said it happened often in older vehicles & stared at me blankly. The system works fine thus far; just wish the customer was better. Sorely disappointed & dissatisfied."

"Terry at the front desk was friendly, knowledgeable and went above and beyond to answer every question I had. While I sat in the front waiting on my vehicle to be finished up the entire staff treated the 15 customers that called and walked in with the utmost care and respect. The staff took extra time out to walk each person through the process and explained how to do it the right way. All in all I am very satisfied with my experience from beginning to end and I am proud to have Jimmy's Stereo of my go-to for all of my future business on all my vehicles. Their prices were competitive, but their integrity and service alone was worth the money spent. I would highly recommend them."