Honda of Jasper

4102 Highway 78 East, Jasper, AL 35501

"Don't buy a used car from them. 6 months after I did it started falling apart. A year has passed and I've spent nearly 2000.00 in repairs. Gen Mgr response was , "It was a used car with a lot of miles". It's a 2012. Had 173000 on it. Got to help from them at all."

"The worst customer service experience I've ever had at a dealership! My new vehicle has $4200-5000 in paint and body work issues that needs to be corrected and the the vehicle needs to be repainted. The dealership refuses to refund me, take any ownership of the issues they missed, or take the vehicle back. I have never once asked for a free Pilot or cussed any of your employees out that you have implied in my BBB or Attorney General complaints. The response I got through the Attorney General's office were complete lies fabricated about what happened. I think Mr. Callahan must have dementia. I have left numerous messages while this was going on with the receptionist to ask for you and Tom and my calls were not returned. Your employees signed off on the pre-delivery inspection with these issues. I will be escalating these issues with legal counsel and with Honda management due to the the lack of customer service and lies you keep telling me, the BBB, and the consumer complaint division at the Attorney General's office on what has transpired. You were hung up on once and only YOU because you LIE and cannot handle resolutions in a professional manner. Why would anyone ever purchase a car from you after the ordeal you have put me through? This dealership takes zero accountability if you have issues with your new vehicle. Kevin Callahan, the owner is a liar and will not help or offer any resolution if you have any issues with your vehicle that was purchased there."

"Purchasing a used car from them has been the best experience I have ever had purchasing a car. I have been looking nationwide (the prices in my state were over $2000 more compared to other states and I didn't have a problem flying to a dealership for the right price)for a used Odyssey for over a year and a half and have almost purchased one but it was "accidently" sold. Steve Addison answered all my questions and sent pictures of anything extra that I wanted to get see (since the dealership was 3 hours away). He wasn't pushy and didn't tell me "used cars are selling very quickly". Very little back and forth on coming to a price we were both happy with and it didn't take hours to get back with me on offers. It took maybe 15 minutes to come to a deal over the phone. Even when we came to pickup the car, there wasn't any heavy sales pressure in the finance office. We will definitely buy from them again."

"Salesman Jesse was very nice , & eager to find us something. Even suggesting a car they just got in that wasn't detailed yet. It was a good car at a great deal. Not pressured into anything."