Zaxby's Chicken Fingers & Buffalo Wings

"I didn’t have the opportunity to order anything from the menu due to the unnecessary amount of time spent waiting in line at the drive thru. I am one of the many customers that got out of line to drive else where. Good workers are truly hard to find."

"Posting here because there is not an active phone number listed online. I was there last night at 9:40pm. When I got the speaker I was told they were closed for the night. I told them I was sent to pick up an Uber order. She told me to go ahead and pull around. When I got to the window she was laughing and being pretty unprofessional saying “He’s goi g to go drop it now.” I sat there for 15 minutes. Keep in mind I’m working for Uber so an order not fulfilled is an order cancelled under my name when the restaurant is showing it is open to the public. After 15 minutes (9:55) she came back to the window laughing and said “My manager said he isn’t making it. “ I replied with asking why she told me and had me sit there while it was supposed to be being made. She said “My manager said he isn’t making it. I thought he was going to but he’s not.” I told her she knew 15 minutes ago he wasn’t making it because she can see straight through to the kitchen from the drive thru window. She stood there looking dumb af at me like I was crazy. I lost a $30 delivery right before all the restaurants closed and got docked for canceling an order while the restaurant was open. This is not okay. What manager would refuse to make an order during business hours posted?"

"Absolute worst experience of all experiences I’ve ever had at any fast food restaurant. I arrived at the restaurant at 9:20pm and i ordered a grilled Cobb salad and a regular fry. The lady at the window (mikiyah) had a very nasty attitude, which should have been the first red flag. Shortly after pulling off I noticed my fries were cold, the salad was not freshly prepared, and the meat was overcooked. I drove back around and told the lady at the window and she instructed me to pull to a parking spot and they would remake my order. There were already 6 cars pulled to the side waiting. I pulled back in the drive thru at 9:55pm because I still haven’t received my order. The entire staff left the front and magically appeared at 9:59 and began turning the lights off before approaching me. They were basically letting me know we are leaving for the night. I never got my food and I’ve been out here waiting for over 30 minutes. I want my money back. The manager came to the window looking confused, saying she shut down all The registers for the night and she couldn’t do any refunds. First question, why are you closing your registers early when you haven’t even served a customer that has paid and waited over 30 minutes. There is so much more. I’m still upset, hungry, and without a refund. I will be sure to NEVER return after I get my refund. 0/10 I do not recommend this location. It’s a restaurant full of childish and incompetent young adults who just don’t care."

"STAFF NOT PROFESSIONAL AND HAVE ATTITUDE. Today Jennifer took my order at the drive through. Of course she got it WRONG!! I had to give it to her again as she rolled her eyes. I waited for the order. Only to get home and realize she gave me Peach tea instead of Unsweetened Tea. The Philly Sandwich was all onions and cheese. NO MEAT!!! I called back to the restaurant 3 times. NO ANSWER!!! The young people just don’t care about the customers. Awful experience. Don’t waste your money nor time coming to this place"

"I am only giving 2 stars and that is because of the customer service, it was not bad. On 8/11 I went to Zaxby's and ordered over $70 worth of food. I got home to discover that a 10-piece I ordered was not in the bag. Also, the salad I ordered, the chicken tasted like it had been cooked in burnt grease. The burnt taste was overwhelming.. So I decided to take the food back and get the rest of my order. That was inconvenient because I don't live right around the corner from this Zaxby's. When I went back the staff was amenable and tried to fix the problem. However, upon returning home, the taste of burnt grease was even worse. By this time it was 9:30 and I wasn't traveling back to the Zaxby's so we just threw it all away. 70 plus dollars in the trash. When I first went back, I told the young man there that the chicken tasted like from grease and he probably needed to not cook anything else in it. I struggle with this Zaxby's because it's always something, like they leave out items or it's the customer service. I want my money back."