Taco Bell

"I try to give a business more opportunities for a better experience versus going off of just one bad experience with one associate who could just be having a rough day. I visited this location at least 10 times since it first open and not once have I ever had anything close to even an acceptable experience with their associates, the accuracy of the orders is always off as well as the quality of the food is subpar. I do not recommend using this location for any reason at all you; if you live in Millbrook just take the extra few minutes to drive into Prattville to ensure your order is correct and the food is at least decent and meets your expectations. Going to this location in Millbrook you’re simply throwing your money away and you’re only going to leave aggravated due to every employee clearly lacking the basic skills necessary to interact with other human beings - we all have bad days but when it consistently happens over a span of many months, there’s definitely an issue with the upper leadership of the location - especially since every single employee immediately makes the customer feel as though they are bothering them by coming to their place of work."

"This place has NEVER gotten my order right! Every time I’ve gone there’s new people working. Tonight Sam wanted to talk smack behind the line making my taco he sworn I got an attitude but really he was mad because he can’t ring up the right order. I will NEVER GO BACK TO THIS TACO BELL EVER!!!! Worse costume service and the fact a coworker wanted to talk to me crazy blows my mind! The young lady beside him tapping him on the hand telling him to stop was wonderful!"

"We came to this restaurant on 12/10/23 @ 3:30 pm at the drive thru and we had someone named Chelsey M wait on us. She was very rude and gave us an attitude. And fine enough asked us to pull up and park in front to keep the short line moving. But didn't ensure any napkins were packed in the bag and didn't ask if we wanted any hot sauces. Further we had a chicken quesadilla that was not cut and had mostly bread. This restaurant was not busy so no reason for them to rush or forget anything. I feel the staff needs to be retrained on customer service and proper business etiquette or don't expect this location to become a staple but rather a wasted pipedream."

"Please provide the customer what they ordered and don’t get too lazy to provide the primary meat of the dish."