Santos Coffee - Acton Rd. 4700 Cahaba River Road, Vestavia Hills, AL 35243

"Got an iced caramel It was OK, but for the amount of time I spent waiting in the drive-through. I don’t know if I’ll return. I thought this would be a quick stop instead with only two cars in front of me. I spent a total of 17 minutes in the drive-through and the drive-through is not built-in way to have an exit. You have to wait in line in order to leave."

"My only basis for comparison is the Santos in Hoover (which, quite frankly, has mediocre black coffee), but a friend suggested this location between us. I rarely get coffee if I go to the Hoover one, but I do enjoy their healthy savory bowls there. They're jam-packed with flavor and have plenty of components to them to include leafy greens, tomatoes, (I get) Conecuh sausage, beans, rice, and I think even avocado. I paid the same price here and got the bowl in the photo after asking for my same order. It was lukewarm and the cheese wasn't even melted, no seasoning, no green veggies, no tomatoes, and the sausage they used was some greasy McDonald's level sausage patty. Y'all...please. I'm not paying $10 for this mess. The kid who took my order had earbuds in, was sitting with his legs crossed on a stool, and acted like he could care less to be at work, much less to speak to me. Finally, whoever planned the layout for this building must've been on something. It just winds and meanders, there's no rhyme or reason to the seating, and the comfiest chairs that sit two together are all like 8 ft from the door. It's not such a huge deal in summer because they probably keep it cold in there year-round (like it was while it's 37 degs out), but during winter it blasts you like the arctic tundra. Why put the best seats in the cafe next to the doors? To get people out faster? Geez. The location was sort of convenient to 280, it was clean, the parking wasn't terrible, and the bathrooms smelled heavenly, but I'll go to the other location any day since it's equidistant and they don't give me $10 slop. Also, looks like other reviewers got the Conecuh sausage on their sandwiches when they were clearly supposed to put those in my bowl and my patty on the sandwiches. Is fast food really that difficult?"

"This was my first visit. I expected a personal coffee shop feel. The person in the drive thru was sitting Indian style on the counter. with shoes on.. The person who brought the coffee to the window was whispering and asked if I paid before handing me the coffee. The third person who came to the window also was whispering. The coffee was not tasteful. So, I asked for sugar and if they had flavored cream. She said I can put it in a cup. Well she gave me a tiny cup of milk and 4pks of Splenda. The coffee nor the sandwich were hot. I also did not expect Sausage Rings in a sandwich. Interesting. I won't be back. Poor all around. $14.35"

"I’m so torn about this review. I stopped in to get breakfast and a coffee for my drive down to Gulf Shores to see family. I was excited because I had been wanting to try this coffee business for a while! The inside is very well put together and a great study space. The servers were kind and greeted me. First, my caramel latte was given to me hot even though I ordered it iced, they promptly fixed that and the coffee tasted delicious. My food came out and it was a bacon, egg, and cheese croissant when I had ordered an everything bagel instead. I was in a rush so I just asked if they could just give me a toasted bagel and I’d switch it out myself. She apologized and said she didn’t mind remaking it, but I just wanted to get out of there. Once I got my food and was on my way, everything was delicious. It was just frustrating to have almost every aspect of my order wrong. I’d definitely give this place another shot, but I’d go to a different location."