Freddy's Frozen Custard & Steakburgers 2556 Helena Road, Helena, AL 35080

"Really great food and desserts, they were extremely helpful, as it was my first time going, I'll be returning for sure."

"First time dining at the Helena Freddy's and overall it was a good experience. Burgers and fries were hot, fresh and prepared just as we ordered. We had sundaes after our meal and they were also prepared as we requested. I only gave 2 stars for the atmosphere because the napkin holders were empty and there were no straws at the drink service area. When I asked, I was directed to the front counter were I could find these items myself. I also absolutely detest country music - and it was blasting. I expected the staff to break out in a country line dance at any moment. Even the grill guy was tapping his spatula to the beat. Hey folks, this is not Texas Roadhouse. I will keep Freddy's on my list of places to dine again, but I believe I'll get my order to go so I don't have to be inundated by the atmosphere."

"Ordered a Togo order with a large fry. Everything was super poorly put together and they upcharge a dollar for large fries only to put it in a regular size fry box shoved in a large."

"They make the food fresh so it takes a little longer in drive thru. I love the custom toppings options for the burger as well as the shakes. We ordered from the app for the first time and when we went inside they have a seperate pickup container to pick up a shake so you didn't even have to go to the cash register which saved time because we didn't have to wait in line."

"Freddy’s is normally one of my favorite places to go get a burger. However, this visit was horrible. I placed a mobile order for pickup at about 6:22pm but did not receive my food until about 6:55 due to them being understaffed. This would have been okay but my order was completely wrong. I ordered the patty melt as a lettuce wrap but when I got home and looked at my order I don’t have any sign of lettuce. My burger was cold and my French fries were burnt. This is the worse experience I have had with Freddy’s. It may be a while before I return. Update: I completed the customer satisfaction survey that they provided and no one has reached out to me."