Jack's

"Food isn’t the main problem. The problem is the employees are incompetent. Placed an order in the drive thru and when we pull up to the window they say “it’ll be at least 10 minutes for us to grill your chicken”. Fine we’ll order something else. Instead of fries we asked for coleslaw. The employee working the window said “ok. Got you.” 5 cars were waiting for their food and we were asked to join them and wait. You’re a fast food restaurant for a reason. People want food fast. After finally getting our food, we checked our bag and received fries instead of slaw. Pulled back around and told a different employee about the issue and he’s response was “we ain’t got no coleslaw”. He didn’t offer any resolution as he began shutting the window immediately after responding to my statement. When we got home we noticed they hadn’t put our sauce in the bag. That is the second time this has happened. No wonder no one is EVER in line. There is little to no effort given at Helena Jack’s. It’s an absolute joke."

"I stop in here all the time and love how fantastic the service is! The workers are always friendly to me! Food is always hot, and the fries are absolutely scrumptious, too. The only problem I've ever had is the cheese dust never seems evenly spread, but beggars can't be choosy! If you want some good eats, this might be your stop."

"We've been going to the Helena Jack's since it opened. We like the food, especially breakfast. However, lately we find ourselves rarely going. This morning's experience was a reminder why. It's always a gamble with how the staff will treat you - usually the best you can hope for is that they'll just be indifferent instead of rude. Occasionally, they're friendly, but that's definitely the exception. The one thing that's guaranteed is that something will be missing from your drive-thru order - it never fails to happen. One of the sides, your sauces, a burger, or as happened this morning, my wife's biscuit. I'm so tired of paying Jack's for food I didn't receive. I'm also tired of having to be irritated with myself for forgetting to check the order before I leave the restaurant so that I can park and go inside to retrieve the missing items before getting home. I hate it, but we won't be back - we've had enough. If you do go, don't leave the drive-thru until you've checked your entire order."

"The employee taking our order in the drive-thru was viciously rude and unprofessional for no reason. We tried to be nice to her from the beginning but she wouldn’t let us get a word in without interrupting us with an attitude. We finally just told her we needed a minute to look over the menu just so we could decide just so she would stop being nasty to us. When we finally pulled up to the window and paid she literally threw our change at us.. twice. Once it hit the ground outside then she just threw it in our car. She told us to pull up. Well about 4 cars behind us all got their orders immediately while we were just sitting there. Finally I walked in and our order was just sitting there. It had been ready and she made us wait for no reason. Then she was on her personal phone while I was standing there STILL waiting. I usually don’t have a bad experience here, the younger kids are always so nice, but whoever was there today showed me Jack’s priorities. We all have bad days and I understand that, but there was no excuse for how we were treated."