Hatfield Auto Parts and Service

"DO NOT MAKE YOUR DAY WORSEN by going to this place!! A few months ago they charged me $1,200 for a coolant leakage fix, now there's a leak again. I took it to them to check where the problem is, the guy behind the desk was extremely rude - I can't believe it! Then, I had difficulty hearing him when he called me to tell me what the problem is, he yelled on me so wildly - no one would behave like that with a customer. When your day is already ruined by a failure in your car, so do not make it worsen by going to this place! I wish there was a -5 star rate, he deserves it!"

"Went here after getting a RIDICULOUS quote at Midas, and I was able to get the same work done for over HALF of what i would’ve paid. Everyone I’m the office is nice and informative. Definitely go here before you go anywhere else!!!!!"

"Heading to Florida & got halfway to Florida from Kentucky. My vehicle started misfiring on Thursday evening, woke up stupid early to get to a dealership that told me they couldn’t even look at my vehicle until Monday. I was going to risk it & try to make it to Florida. My vehicle almost stopped so I pulled over on the next exit & by the grace of God Hatfield was on this exit. They brought my vehicle right in & did the work I needed for it. These people pretty much saved our vacation! I can’t give them enough praise for how wonderful they were!"

"My car broke down on Oxmoor a sit and waited in a service station, the Shell service station on Oxmoor Road who ran me out of the parking lot, saying they were going to tow my car and call the police I Saul Hatfield across the road and called and they said, can you get it over here after waiting 2 1/2 hours on a wrecker I decided to go with Hatfield. I did get the car jumped and we made it across the street. My car was ready the next day new alternator and the service was wonderful and so were they."

"Used these guys twice before for tires and they reminded me of the shop I worked at with my family so I enjoyed using them until today. First off, When I walked in he questioned my knowledge of what i told him I needed and he sent a guy out to make sure the tire size was accurate, maybe because I am a woman, but that’s just speculation. Second, I had one damaged rim from a fiasco with a curb. When I left their place yesterday, I had four. I called and spoke with Trent Hatfield, the owner. I sent pictures and he claimed it looked like “road rash”, implying it was like that before or I somehow managed to scuff up three rims on my 10 minute drive home. He said they’d have to inspect it so I brought the car up there already knowing from our conversation on the phone how it was going to go. He got his tire tech, Perry, from the garage and before even approaching the vehicle fully “I can already tell you that was already there”. He preceded to look at them saying it was old and there before like I knew they would speaking to them on the phone. Long story short, do not go to the business unless you want some severely damaged rims and they do absolutely nothing about it, but blame you and tell you they don’t know what to tell you. ** editing to state I never once stated I was goi g to leave a bad review. I left a review after going back to the shop and was told they couldn’t do anything because it was like that before. Like I said before it was not! Does not handle business well."