Chick-fil-A,

1830 Cherokee Avenue Southwest, Cullman, AL 35055

"Used to order cream for my coffee, and they used to put it in the coffee for you. That helps when you are driving. Today, they didn't even put it in the bag. That makes 3 straight visits with something left off or wrong. Used to be much more dependable, before the remodel. Now, it's about pathetic service. Very disappointed. Get back to customer service and checking orders for correctness."

"Best chick-fil-A. Don't worry if there are 2 lines all the way around the building. You almost don't have to hit the brakes on the trip around. Never had a bad experience there."

"It’s always good. The new building is nice and the drive through is much quicker now which is saying a lot because they’ve always been pretty quick. Of course the staff is amazing. They’re well trained and friendly and working hard to please customers. My daughter said the indoor playground is now open. I plan to return with the littles and check it out. My understanding is they were using this area for storage, before the rebuild. I’ve only experienced drive through recently and will update review after dining in. Overall it’s always a good experience at Cullman Chick-fil- A “chicken-fil-a” as my kiddos call it. My daughter eats here very frequently and it tickles me (us) to no end that they’ve never once in 5 years gotten her name correct. Certainly not an issue, just entertaining to see the many many things she’s been named by the ever friendly staff. Five stars plus. I don’t think there’s a fast food establishment that compares with their customer service, cleanness, quality of food, efficiency, or overall greatness."

"The update to the drive thru and building was needed and very nice. But the staff is lacking in training. Every single time I've come through, my order has been wrong. Tonight I paid $32 in meals for myself and my family, drove 20 minutes into town also. I ordered two spicy deluxe meals with bacon and no tomato, the girl taking my order completely ignored how I ordered everything. Somehow I received a child sized coke, only a handful of fries and my order had zero bacon and had the tomatoes on it. It's super frustrating making the drive into town to get mid way through town and realize my order is wrong. I didn't receive my receipt so I can scan it into my app. The last time my order was wrong, I was supposed to receive cards for a couple of free items, for the inconvenience of receiving someone elses order, to which I got to the window and heard Manager Josh complaining and asking why those were added to that order and proceeded to say, "No, those aren't going in there!" I can't imagine what other customers are experiencing if I'm experiencing things like this every time I come through."

"10/10. Wish I ate breakfast this morning or I wouldn’t have ravenously bitten it and left an Imprint of my fingers on it. But I caught myself and soon enough. I Always get the spicy deluxe with no cheese. Always spicy, crispy and satisfying. Thanks."