Dunkin',

426 Alabama 69, Hanceville, AL 35077

"Served old cold coffee. When I brought it up and told cashier she acted like it was a problem. Told someone to make fresh coffee and never told me it was ready. I had to ask someone else for my cup of FRESH COFFEE"

"Good food but high priced and only 2 bites of food for the money. Little gift bags for the donuts were cute."

"The wait is always minimum 20 minutes even when the business is slow. I would expect a caramel coffee to TASTE like caramel. It’s bitter and quite awful. Starbucks is way better."

"I am OBSESSED with Dunkin, but this one is a disgrace. I spent $25 on my mobile app to pick up a large cold brew, medium coffee and two sandwiches 20 minutes before I arrived on my way to the beach. When I got there, it took 10 minutes for me to get waited on in the mobile order section then the lady “in charge even though she isn’t the manager” said “we’re out of literally everything you ordered. We don’t have the flavors” and I said that’s fine what do you have? And I chose flavors that were available. Then she said they didn’t have a large cup and I said that’s fine too just give me 2 mediums and she said no because that would cost more than one large, and I was like but I already paid for a large and that’s more than a medium. And she said just remind me in a couple days that i owe you a large and I said well I’m on my way to the beach I’m not from here and I just really need a big cup of coffee. And she said well that’s perfect just stop back by on your way back. I’ve never been more mad at a fast food worker for I am understanding since I worked in the restaurant industry for years. But this was ridiculous. She then told me I could get a full refund off the app and that is not the case. I personally hope she has a hang nail every day for a month. AND there was a poor girl that looked like she just started and the woman refused to help her warm up a sandwich for someone. Rant over for now."

"This Dunkin' Donuts is located inside the Petro Travel Center in Dodge City, AL off the I-65. I was thoroughly impressed with the staff at this store. They were very friendly and served my coffee drink in record time. As well the store was well stocked and super clean. Enjoy and safe travels!!!"