Walmart Auto Care Centers 3100 Hough Road, Florence, AL 35630

"My car sat at the Walmart Auto Care Center for 15 days as I awaited tires to be installed onto the car. After a very long 15 days, caught a ride to Walmart to speak in person since they, very rudely, told me to ‘stop called about your tires, we will call you when they come in.’ Upon arriving and speaking to the Auto Care Center manager, he told me there was not record of me ordering the Pirelli tires I ordered 15 days ago. Then, he decided to ask if I ordered 1 or 2, when FIFTEEN days prior I went in and ordered a set of 4. The incompetence of these people is honestly ridiculous. They didn’t have record of me ordering a whole set of $1,400 Pirelli tires. (Thank god I did not pay for them yet.) Mind you, I called almost every day for an update and was left in the dark. The people that work the counter, manager definitely included, have the IQ of their shoe size. Speaking to them was mind numbing. They have no idea what I was talking about, said that they had no record of me putting in the order, and acted standoffish when I was just asking them to do their job. I’ve gone to Walmart many times prior in Hazel Green, AL to fix tires. So it’s not an all over issue. It’s this Walmart’s issue. Thank god I don’t live in Florence full time."

"Pitiful!! First off there were 5 vehicles lined up at the thing where they sign people in. They guy finally looked out, shook his head and proceeded to take a step every 3 seconds it seemed like. It took him 45 seconds to walk out there when my grandma coukd havewalked it in 15. I bought some dextro all terrain tires last year and have kept them rotated. I also bought the warranty with them The tires were all wearing good except one was showing wires on the inside. They said it voided my warranty because my truck ws out of alignment. I had ia alignment done right after i bought the tires and another obe done 2 months ago. I told them if it was out of Alignment then 2 tires should be messed up rather than one. He said it did not matter that one tire was out if alignment. Funnt because that tire has been on both sides of the truck just like the other 3 have. Welljust ti stay out of jail i kept my cool and said just put me 4 news on it. Then he said i would have to leave it with them. I said can i bring it back later on and make an appointment. Then he said oh we cant ger to it till Tuesday and this is Saturday. Screw tgat place i will not be buy another thing from there ans telling everyone i know how they are because i know a lot of people that woll take their business elsewhere also. If i coukd it would be minus 5 stars"

"These folks are always quick, great (Walmart) prices, and make sure you are taken care of. Apparently others know this as this place is busy, so schedule if you can, but if you ealj in, they will still get to you promptly."

"Buyers be ware shopping online at Walmart. I purchased a Note 20 ultra on there website and the phone looks great it just doesn’t work as it should. The bluetooth will not stay connected unless you are 1-2 foot in front of the device. Tried multiple headsets and they’re not the cheap ones. So I call Walmart customer service and was told just to take it to any store and they would refund me. So I did but only to find out that returning it is not so easy, I have been given a total runaround. It’s like there deliberately trying to delay me so I’m past my return date. Can’t get it replaced either. $453 gone down the drain. I will not buy anything for Walmart online ever again. I’m posting this in hopes of saving so many other people the headache since Christmas is just around the corner. Shop somewhere else you’ll be glad you did."

"This is my third time here. Wait time has been over 2 hours for oil changes. Came in yesterday for an oil change and tire rotation. Waited from 7:40am until 10:15. Got the oil changed but no tire rotation. Made an appointment for 11am today. It’s currently 12:34 and my vehicle is still on the lift. When staff is questioned they say they have two guys out. Management (Lee & Chad) are not concerned about customer complaints or concerns."