Jack's

"I just wanna take a minute and do this review for Jack’s as I came in through the drive-through at 12 o’clock on Thursday, February 22 I ordered a couple different things and I am very grateful the staff was very polite and got my Order the very first time, and the lady in the drive-through her name was Madison. She was very sweet and very helpful to make my experience overall fantastic"

"Hate to call them hit and miss but I eat here a lot. Seems different shifts have worse luck successfully getting food to you... this time it just seems there was confusion so it took longer to get my food but it was right"

"I visit this restaurant regularly and get breakfast and dinner. While the drive-thru is pretty packed early in the morning, the line usually doesn't take more than 15 minutes to get through. I also have no issues usually when ordering food, pretty fast and efficient. 6/10 times when you get to the window they'll repeat your order back to you which is great. I've only rated it 4 stars due to the fact that there's been several times I've had food missing. It can get pretty frustrating but luckily I don't live too far. I would just suggest checking the bags before you leave. Other than that it's a decent fast-food restaurant."

"Going down and and down and down in quality. This place used to be good. Now you can’t even get fries that are properly cooked. Order their special and it’s barely got the ingredients on the sandwich. Today I ordered 2 double mushroom Swiss and fries. They had no Swiss so I got normal cheese. Get home the fries are not fully cooked. They are limp and soggy. The burgers have next to no mushrooms. It’s a mushroom burger… what did we wait extra time for if you can’t even give us cooked and complete food. The community is starting to turn on you guys. Get it together. This is not the first issue. The quality has had a serious decline over the past 1-2 years. Seems like each time I go I have a new reason to complain. It’s to the point to where I have to be next to starving with nothing in the house to even debate going to this location. Sorry Jacks. I’ve always been a fan of you guys and will continue to patronize other locations. The Brookwood one though is square on the bottom of the list for me! Edit: Went back a couple of times same if not worse results each time. For all these replies saying send us a note at tellittojacks.smg nothing is ever done no calls are made no email attempts are made. They are just replying to people to make it appear as if they actually care a single bit about the customer experience. Just sad. What was once a great franchise is turning into a corporate machine thinking they can’t possibly fail at this point. We have seen many places come and go from this town and I will tell you Jacks isn’t immune to the spending power of the community. If you continue like this they won’t keep coming back."

"Driving overnight to a wedding in Alabama , and being the fastfood breakfast junkie that I am, I scan the big blue signs along the interstate to see what people are eating. Then I see Jack's listed, something new to me. When I arrived at my destination I started to research them, fortunately there was one not far from our hotel. I had a plan for breakfast. Breakfast Saturday at 10:30am, the drive thru was full, so I choose to order at the counter. At that time of day you can get breakfast or lunch. I got the #1 breakfast combo, a chicken biscuit with hash browns and a iced coffee, an had them add egg and cheese to the biscuit. I also got the sausage, egg and cheese wrap (burrito). The potatoes were delicious, as was the chicken biscuit. The burrito is kinda small and simple, but has a small price tag also. I threw some of the crispy potatoes and hot sauce in the burrito and brought it up a few notches. It was very good. Restaurant was clean, service was fast and friendly. If I'm traveling through the south in the future I will definitely hit up Jack's again."