LaFontaine Volkswagen Livonia Service Center

"Garret/Trent from service did a great job servicing my car, and showing and explaining me on inspection video the condition of the car and going in detail about what needs attention. didn’t feel coerced; rather educated… which is what every service department should strive to have thru customers feel."

"I am extremely disappointed with the service I received at lafontaine on March 30th. I brought my 1 year old vehicle for servicing and was informed that a part was required, which still has not arrived to date. As a result, I have been without my vehicle that I have been paying for, and it has caused me immense inconvenience. What's even more frustrating is the fact that the establishment did not offer me a loan vehicle during this period. This has been a major inconvenience for me, especially since I have kids and loads of doctor appointments. I believe that it is unacceptable for a service provider to offer such poor customer service. This is not the first time my vehicle has required major servicing since I purchased it, and I am starting to question the quality of the product. However, my main concern at this point is the lack of urgency and communication from the establishment in resolving this issue. It has been weeks, and I have not received any updates on when I can expect the part to arrive. As a paying customer, I expect a reasonable level of service, and I am deeply disappointed that this has not been the case. I urge the establishment to take immediate action to expedite the arrival of the required part and offer a formal apology for the inconvenience caused. In conclusion, I am extremely dissatisfied with the service I received at lafontaine, and I would not recommend it to anyone. This experience has left me feeling frustrated, and I hope that appropriate measures will be taken to ensure that this does not happen to other customers in the future."

"Great group of guys. They diagnosed this random rattle and door issue in about 5 minutes and fixed it on the spot. The manager was a German car expert and sorted it right out. I usually don’t get maintenance done at a dealership but this convinced me to bring my VW to this center from now on."

"I brought in my car for an oil change and brake fluid flush (brake fluid warning light had turned on). They performed an oil change, a brake fluid flush, a multi-point inspection and was given a bill of health. Two days later, the brake fluid light came on and my brakes just completely failed, as in, pedal to the floor failed. Luckily it wasn’t an emergency situation and I was able to crawl it home. When I confronted them as to why my brakes failed after having just performed a brake fluid flush, they told me my caliper was leaking fluid…..not even a week after a brake service/inspection."