Prism Specialties of Southeast Michigan

"I dealt with Prism Specialties as a result of my insurance company. Initially everything was working well with this company until it came to for payments. Instead of the company sending the invoice to the insurance company the accountant sent the invoice to the public adjuster which obviously delayed the company receiving their payment. After several calls with accountant who I might add is RUDE a check was sent by the insurance company. The check did not clear. Instead of the accountant calling the insurance company back she insisted that I make the payment. No matter how I suggested that she follow up with the insurance company she insisted that I resolve the issue. I asked if there was someone else I could speak to regarding this issue and she told me NO! You have to deal with me. I hung up, called back spoke to someone else, explained the situation and suggested that they call the insurance company and submit a new invoice for the issue to be resolved"

"We had sewer water damage in our basement and our insurance company sent Prism. They came, took our items, and we have yet to receive them back even though our insurance adjuster called and stated they had received an invoice for services rendered. Our adjuster called to ask if we had received our items because they had received an invoice and we stated that it had all been taken care of. Weeks later and we have called several times, received no return correspondence nor have we received our items back. They have been paid by our insurance company and even if they hadn't been, that is a matter between them. We have no recourse and at this point just want our stuff back. I wouldn't give them 0 stars only because they came and the men who took our items were nice."

"Tim and Roderick are extremely organized, professional and efficient. My experience with them and this company was extremely positive in a terrible situation. I appreciate their advice and expertise more than they will ever know..."Tim said..." thanks guys!!!"

"ERS stored items for us during restoration work. They were communicative and very helpful in coordinating pickup and return of a baby grand piano and large appliances. Shawntel was especially helpful!"

"The most professional team I've ever had. Thee workers came in, one person was in charge and they worked together so smoothly they must an excellent traing program for learning their work and how to treat customers.The organization of the team made the job flow without a hitch. I strongly recommend Prism for any emergency help. They were the only company that could come to the rescue the same day. The other companies advertise 24 hour service but non could come for 2 days or longer! Thank you for your excellent work!!!"