Guardsman
4999 36th Street Southeast, Grand Rapids, MI 49512
Photos
Location & Phone number
4999 36th St SE, Grand Rapids, MI 49512, United States
About the Business
Guardsman is a renowned institution located at 4999 36th Street Southeast, Grand Rapids, Michigan, United States. With a strong reputation for providing top-notch security services, Guardsman offers a wide range of security solutions to meet the needs of individuals and businesses alike. Their team of highly trained guards are dedicated to ensuring the safety and protection of their clients, making them a trusted choice for security services in the area. Whether you need security for a special event, property, or personal protection, Guardsman is committed to delivering reliable and professional security services that you can count on.
Reviews
"Took months of fighting and calling with no one answering. I finally had to have the furniture company help me get it taken care of. Do not waste your money unless you are ready to make 500 calls!"
"I had a furniture claim that had taken way too long to resolve. I give them 4 stars only because of the quick turnaround time I received after reaching out to the upper management. Customer service was seemingly non-existent. I was under the impression maybe they only had 1 person handling claims. But I contacted upper management and brought the issue to their attention. They jumped on it within minutes and had the issue resolved within 24 hours. Hopefully it opened their eyes to the issues and they can address the communication issues that Guardsman has been having."
"Had a stain on an ottoman I purchased with the Guardsman insurance. Has taken 6 months and now they say they cannot replace the exact product and offer a low ball refund or store credit which then has to be used within 60 days or it's worthless. Will NEVER purchase this insurance again. Update: I requested a higher settlement option ($115) rather than the $85 offered since they couldn't replace the product as the warranty states. They agreed to the $115 refund but have since taken two weeks and now emailed me saying they decided to not pay that offer and have told me I have to take the $85. This company is a scam, plain and simple ."
"I wish I would have known how much of a rip off this company is before I purchased insurance on my new furniture. They denied my claim over and over for no reason. When called the customer service reps are incredibly rude and unprofessional! I will never purchase through them again and I’ll be sure to make it known for others to do the same."
"We bought furniture from homemakers in urbandale, Iowa. We also paid for the insurance through guardsman. The side of our couch disconnected from the rest. we filed a claim. It’s not been 8 MONTHS. And they sent a tech guy out who says “no big deal it just lost a bolt, they’ll send you the bolt and I’ll come back and fix it”. 2 MONTHS later we have nothing! Customer service is only open 2 days a week, how pathetic is that. This is the WORST company I have ever had to deal with if I could give 0 stars I would!"
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