Perfect Pools Inc 2075 Ellsworth Road, Ypsilanti, MI 48197

"Update - I learned that good communication is important for the best customer service. I wish they would have learned this too. It seemed the longer I used them the poorer the communication. They really burst my bubble since my initial 5 star review. Perfect Pools lives up to their name! Peyton is a Rockstar! Not only is he highly experienced and knowledgable, he is friendly, responsive and professional. My custom inground pool is my baby. And Perfect Pools provides the excellent service it deserves! Five stars +++ Thank you Perfect Pools!"

"We had Perfect Pools install a new liner in our inground pool. Every interaction with them was friendly and professional, they showed up when they said they would show up, and our pool looks beautiful now! I will not hesitate to use them again."

"All around amazing company and people that went above and beyond to get our pool up and running. We had a chlorinator and pump replaced and Mark and his son did an awesome job. Mark has been so incredibly helpful and informative throughout the entire process (we are first time pool owners) he walked us through everything and was extremely patient and thorough. They are honest and don’t try to upsell or charge you for things you don’t need. I highly reccomend perfect pools. I especially love that it is family owned and you can tell they take pride in their work and really know what they’re doing. Extremely professsional and prompt as well."

"We had Mark, Peyton and crew open our pool and install a variable speed pump they did an excellent job. Our pool was ready to swim in the next day! Definitely will have them back to do the closing and any of our other pool work we need."

"I hired this company to Install a pool liner in an In ground pool 17x35 and to repair or replace the coping. I took a leap of faith and put my trust in them in regards to them being professionals. The owners son and another young guy did my job which I thought the owner himself was going to be doing it. It seemed to be going well until he took the vacuum out that adheres the liner to the walls. Once the pool was filled up there was wrinkles and folds in several different places. They were supposed to come back and take care of it and also finish an electric safety switch, so no one will be shocked turning the pump on in the elements. Needless to say, I tried several times to contact the owner to try and rectify the problems. No response...I also ran into Payton the son and told him I wasn’t happy about the job being unfinished and the wrinkles all over my pool. He mentioned something about flood zones...what? Huh? I don’t live in a flood zone...totally Irrelevant. He told me he was going to let Mark know. I never heard anything once again. I was told they should have had 2 vacuums going...to adhere that big of a liner to the wall and it being 8 ft deep. I was also Informed that the liner wasn’t measured correctly and that there was to much extra material. Not happy a year later now and almost $7, 000.00. My advice to New potential customers....DO NOT PAY IN FULL UNTIL THE ENTIRE JOB IS FINISHED TO YOUR SATISFACTION or your on your own. Not a happy customer to say the least!!!!"