Burkett Heating & Air Conditioning, Inc.

"Very quick service late in a Saturday! Really appreciate the don’t have an off hours fee and they have a 24hr dispach. Furnaces only break when it’s cold outside!"

"Pretty sure these guys are under new ownership. All the older reviews are very positive as mine would be when they did the initial install. I called them about 2 years ago for a simple maintenance to my furnace. They charged me $630 for 2 capacitors and the cleaning."

"We recently made an appointment with Burkett's because they did the initial HVAC install in the home. Spoke with the receptionist to set the appointment up, she was very polite, I asked how much to have a tech come out and give us an est. for repairs, she said it would be $99 for the service diagnostics and if we needed a cleaning it would be an additional $79. So we went ahead and set the appointment up, I have some background in HVAC so I am somewhat familiar with the operation of the system and had done a couple of checks the night before and iterated to the receptionist and the tech there was a pressure switch issue. Because I have a full time job and didn't mind paying for fair service, we just decided to have them come and check it out and give an est. if we needed repairs. The tech came out spent approximately 45 minutes, then came up stairs and said the intake was plugged due to ice. he had taken the intake off the furnace of which this just initialed lifting up the PVC pipe and setting to the side, he explained that its a common problem and just needed to thaw out, i said ok I could take it from there, I did not get a quote for picking up the PVC and setting it to the side, he just did it . " Remember I asked for a quote before any repairs" I was fully prepared to pay the $99 for the 45 minute service call, I then asked if he thought it needed cleaning and he said no it looked fine. I then said how much do we owe and was shocked when he said it would be $160. I didn't argue with him, but after my Girlfriend and I talked about it we decided to call and ask for the $61 back as we did not believe we should have been charged for for the Tech lifting the PVC pipe up 2" and setting to the side especially when I specifically asked for a quote first. My Girlfriend called back the next day and spoke with the manager Aaron, to ask why we were charged the extra $61, he said because the Tech removed the PVC (of which again there was no ok for the extra $61 to do this).Not to mention he was very rude to her! I then called Aaron myself and asked the same question of which he gave me the same answer. POINT be very specific if you are going to do business with the new owners of Burkett’s! They are not the same family owned business!"

"Made a repair appointment because they had installed and have serviced this unit in the past. Tech came out and said everything was working fine and it just needed topped off with freon. Said they didn't carry R22 and I needed a new system. Had to pay for a service call. Made a few more calls and everyone carries R22. I had HVAC folks lined up to help. Its been working for several days now. Guess all they wanted was to make quick service call $ and maybe sell a new system to a costumer not need a new system. I can tolerate a lot but will never accept being lied to."

"After some issues with a different service company, I called Burkett. The dispatch/call person was great, scheduled the appointment for me and had someone out in a reasonable amount of time. Turned out there were no real issues with the system (though the other service company said there were), just needed to adjust a couple things (and I needed to learn a couple things about the system). All in total the service rep was excellent, answered all my questions, educated me on some aspects that were unclear and I was up and running in 15 minutes. GREAT experience. Thank you!!!"