Westland Florist & Greenhouse

"Was disappointed with my experience. Saw this place all the time growing up in the area, so I assumed it would be a quality experience. Went to this place looking for pet friendly flowers. Was told by the person working that "all plants are pet friendly". I'm not an expert on anything besides Spider-man, but I know that is absolutely not true. I understand and respect is someone's anecdotal experience makes them think they know better than others, but spare me if I sort of think the death of a pet isn't something you just shrug off."

"I just wanted to take a moment and highlight Eileen’s wonderful costumer service. I was ordering flowers for a friend’s birthday and she was incredibly helpful and offered great expertise. I would 100% recommend anyone to come here for their floral needs!"

"AWFUL CUSTOMER SERVICE. If I could leave a lower star rating I would. I spoke with Eileen Tuesday about ordering flowers for a coworkers mother’s funeral service. I asked for them to be delivered the day before (Wednesday) by 4pm. I was told it would be done. After payment I confirmed again the delivery would be done by 4pm the next day. She said yes. That never happened. I called to see what was going on worried and Eileen made me feel like I was stupid for being upset. Eileen took it upon herself to have the flowers delivered the day of the funeral, even though I requested multiple times for them to be delivered there the day before. I was not contacted in anyway about the change. I called back to request a refund for the delivery as it was not delivered when I requested. She was curt on the phone and finally, reluctantly, gave me my refund right before hanging up on me. I was shocked at such behavior and went to the florist in person my lunch. Eileen continued to explain what she did and why she did what she did. She said she did not hang up on me but she did. Eileen would not acknowledge why I was upset. I explained how communication with the customer about changes with delivery or delivery suggestions based on experience are important and should be communicated professionally and politely. Being rude and doing what you want because it’s more convenient is not the way to do business. I was the crazy one for communicating my frustration as a customer. I asked to speak to her boss. She refused to give me his name or information. Eileen refused to take responsibility or apologize for her behavior. Only after I insisted on an apology did she apologize. Please be careful if you choose to use this florist. I don’t want the same thing that happened to me to happen to you."

"They were very helpful at Westland Florist. We go there every November to get a wreath for our Sons grave. At least for the past 20 years. They have a good selection. Good prices."

"The lady that was working there was very nice but the flowers we ordered for my sister's memorial service were dead. I showed her a picture of what I wanted (mind you I spent well over 300.00) and the flowers did not look like the ones I wanted what so ever. When I got to the service I had to fix the flowers cause they were all messed up. I'm so upset about the flowers. They ruined everything! I highly recommend you don't go here for flowers!"