Zales

"My fiancé and I received exceptional customer service from our sales representative Kayla. We ran into issues during our transaction and Kayla demonstrated the utmost patience and professionalism that we could expect from a sales representative. She informed us about the sale percentage offered, the 6 month check point on our purchases and about the warranty. It was a long process but she made it a very pleasant process. We were very pleased with our purchases and the service that we received."

"My fiancee gave me this ring on 1-1-2024. As the ball was dropping on our TV at home. He was on his knee and asked. Of course,I said"Yes!" We're engaged to be married. Love you John LeRoy Emanuel Jr!!!!!"

"Jerri (the store manager) was able to resolve a problem with my wife’s engagement ring. She handled the problem very professional and showed my wife and I excellent service. I appreciate the swift resolution. I have been shopping at this store since I got married 6 years ago. I also would like to thank a new employee by the name of Adeline. Although new to the role, she showed provided top customer service and help us as best as she could."

"I wanted to express some words as I witnessed a sales consultant being verbally assaulted by an unruly woman! Tiffany kept her cool remained professional and kept her crown sitting upright throughout what was a horrible guest interaction! No fault to Tiffany but I truly felt sad she had to deal with such abuse! What I can say is she handled the woman with such grace considering and then proceeded to deliver amazing customer service to all who came after! She had to send my ring off to be repaired and it was spot on for repair timeframe! The repair was flawless and I fell back in love with my engagement ring all over again! I hope those flowers started off your day with a smile ! You deserve it! Thank you Tiffany and Zales continue shining bright!"

"Very lovely jewelry, not cheap of course. Did have a good sale going on though! SUPER long wait to be seen to however. Plus no rings in my size 9 womans. My fiance had to pay extra for resizing."