Viscount Pools East

"Had excellent service from tech today. But Bob at the office know nothing about customer service. He threatened not to service my hot tub, until I paid $95 for service call for a leak that we call about during the warrant period. And sent him video of the leak. Don't worry Bob, we won't call you by again. 8k for hot tub, and you're worried about $95. Interesting hot tub go somewhere else. Just getting started"

"This review should of been posted back in 2020 when the pandemic hit. So I apologize for the delay but I had a service issue and had Scott take care of me the same day. All I can say WOW. I purchased this Hot Tub back in August 2020 and when they told me it would be delivered on the date in November, I’m not going to lie I was very skeptical and I was thinking to myself there is no way since everything was delayed and out of the norm. Once that date came Scott came out personally with Brandon and dropped it off. All I can say about this OUTSTANDING Family owned business is……..Keep up the great service and thanks again for making this experience go very smoothly. I HIGHLY recommend Viscount pools and I will do my best to send them as much referrals that I possible can. Thanks again Scott for the great experience."

"I bought a pool through Rob at the Madison Hts store in March. I had made an error in size! Rob was excellent and helped me get a plan together and found a suitable sized pool in days. I’m so glad I bought through Viscount verses Amazon or an online pool seller. Their service is excellent and I can’t recommend them enough!"

"Decent initial experience (probably because they knew i was in there to Spend money) and Bob was very knowledgeable. At that point, I was more than okay with driving a total of 2 hours to have a better filter and get our pool back up and running. After assembling and starting filter, we found a manufacture defect and water was leaking. We called to find out how we should handle this issue and To their credit, they did offer to swap out the part for us. Rob was very helpful on they phone with me and that should definitely be noted! However coming up with a fair resolve between my husband and Bob, the owner, since we didn’t want to take a risk of losing more pool water and we live an hour away, we wanted to pick up the replacement part and UPS them the defected part and his attitude became less than pleasant. At no point did he say “sorry for the inconvenience” or anything to the like and the owner actually said to my husband and I, to our faces, in a pompous-I’m not grateful for your business kind of way “we just sell the boxes off the shelf and hope they work” And to think that We were initially willing to give them more of our business in the future! if HE couldn’t make it through good customer service on a $320 order i certainly hope HE don’t expect to get our business down the road, we’ll stick with keeping local. It’s where it’s appreciated more. Maybe it’s time for the children in the family to run the business?? Rob was great. Thank you for your kind professionalism My husband and I both work in industries where customer service is paramount and especially in today’s climate. Perhaps a course in customer service would do the owner some good."