Cold Stone Creamery

"Zander was wonderful!!! He was so patient with making our order. I hope he knows how well he is with customers he definitely deserves recognition!"

"The people who work here are really incompetent. I placed an order for a cake. My order got canceled and the girl who answered told me the dasher dropped the cake. Which was a lie. I ordered the cake a second time I paid $70 and received 3 tiny ice creams in a cup. Ridiculous service."

"We are frequent costumers and today we received the most unprofessional services from the most rudest employee; Naveah. When I started placing my order she instantly had an attitude with me and she kept rolling her eyes at me. I stopped her and asked her for someone else to help me because I was not going to allow someone with an attitude help me out. She yelled at me and told me she was walking away acting like she wanted to fight me. She then said that she did now have an attitude and left to the back room and you could hear her cursing and screaming. A few minutes later she returned to stock the ice cream and she was banging and throwing stuff around while scratching her head and touching her hair and then touching the ice cream. I was in shocked at how cold stone can have someone like Naveah being the face of their business and no one saying anything to her and no management around (I’m hoping she isn’t the manager because that would be a shame and I feel so bad for the other employees) . I want to thank Diego for stepping up and helping us when Naveah walked away cursing."

"I was a last minute customer, 10 minutes until closed. I just got off work but wanted my niece to get ice cream because she’s been so good and I’m so proud of her accomplishments. So a treat to Cold Stone was in order. Immanuel was my ice cream guy and he was so patient and considerate with my niece who have never been there before. Despite it being close to closing, he got everything I need and didn’t forget stuff that I would forget. The store was very clean and I notice he kept the area very clean as well. Immanuel was the perfect gentleman that gave my niece the perfect ice cream experience and I want to say, THANK YOU FROM THE BOTTOM OF MY HEART. Perfect customer service. This is how a customer want to feel and it makes us alway have a great feeling and definitely a place to return to for more ice cream. Make sure to get Immanuel and say Hi. He’s wonderful"

"I did a pick up order and in the email confirmation it says “Go Straight to Order Pickup At the Counter & Tell a Crew Member You Ordered Online.” I waited at the front and nobody acknowledged me. They then cashed somebody out and tried walking away without acknowledging me. I had to tell them that I had an order for pick up that was already paid for. When I opened the bag they put two of my waffle cones at the bottom of the bag… They were obviously broken. Worst cold stone I’ve ever been to."