4Front Credit Union

"Why does it take a third attempt and to have to show visible frustration to get a scan of my electronic title. The previous visit and the phone call each referred to management who told me to go to the secretary of state, when the secretary of state never had my title. If time is money, I've wasted alot of money doing business with Forefront"

"This is the most difficult financial institution I have ever dealt with. After securing a loan with them 3 years ago I have never received any payment book nor account number. The first 3 months I paid a late fee until I finally got automatic payments set up over the phone. After 3 years of automatic payments I wanted to know what my account number was so I can see what I owe online. After being held hostage by the automated phone system that will not forward you to a person until it hangs up on you twice while you are trying to decode the algorithm to speak to someone, you then get a remote person who tries to help but takes about a half hour to get your account number after verification of who you are. Also, to get a vehicle off the lot you provide proof of insurance to the lender. 4 front decided that wasn’t good enough and tried to fine me hundreds of dollars at the beginning of the loan because evidently they lost my proof of insurance and were trying to make me buy theirs. For months I fought this. This loan was pre Covid and they acted half staffed , and still act half staffed."

"I wish I could send negative stars! I have never done business with a bank so unorganized in my life! I get a headache every time I talk with them! Simple questions I have about my account that should be easy to answer is a struggle for this institution! Nobody seems to have a clue what’s going on! I have spoken to many people from the bank and only a handful of the staff there can get things figured out and taken care of! Save yourself the headache and time and bank with someone else"

"Love the ppl at this location! Friendly, helpful and just know how to do their job. Every single one of them. I Have had awful experiences at the one next to meijer. But this one they go above and beyond. Have fixed things for me on my account that the other location couldn't. I love everyone here"

"Worst branch out of all of them. I'm a contractor have a lot of checks going through the bank. Never had a problem until I visited this branch and the teller decided to put a 4 day hold on a Check I needed for materials. This being after after she made me sit at the ATM for 25 minutes. Have been with this bank for 15 years, ever since they were members credit Union. Never have I looked down on them, until today. Was also given quite the attitude from the staff inside when I went to dispute it. I will definitely drive across town and go to any other branch before I visit this one again."