Interra Credit Union

"This is place is a major security breach in waiting. DO NOT KEEP YOUR MONEY HERE Completely unable to detect fraudulent ACH charges against accounts and then the support team is a joke. I STILL haven’t gotten all my money back despite regular calls to support/fraud over the course of several months. I’ve been a member with Interra (formerly Farm Bureau) for 30 years now and will be closing my accounts after this. What a sad, insecure joke this “credit union” has become."

"One should be able to trust their bank. I no longer do. As far as I am concerned interra stole $60 plus fees from me. I went thru the ATM 2 weeks before Christmas to withdraw money from debit card (diff bank) to deposit this money into night drop for interra account. Distracted the ATM sucked back in my money . Interra treated me like I was lying. 3 different people gave 3 different answers when I tried to get my money back. Almost 4 weeks later still do not have my money. It shouldn't be that complicated. 1. There should be cameras showing I did not get it. 2. Machine should have been over when balanced. 3. If a machine sucks your money back in , there should be a record of date/time and card# it did not disperse funds to. Unless this is a common practice interra uses to gain extra money? How is it an issue. I showed where it was taken off my debit card and there should be a report, overage and camera's. Thank you interra for stealing $60 from me right before Christmas and never so far returning it."

"38 year member here. I've had a paid mortgage, home equity loan, numerous car loans over the years, etc, etc. There was a time I was happy that Farm Bureau/ Interra was my credit union. Not so much now. It's changed. One of several more recent problems: l needed a pre-approval letter for a construction loan. Went through the process, reminded the person twice what we were doing... at the end of 2 hours, she handed me a mortgage pre-approval letter. I told her AGAIN that it was for a construction loan... and she told me it was essentially the same thing. Okay, she's the expert. I took it to the builders and they laughed... typical Interra, they said. No, that was not what I needed. I tried contacting the person in order to fix it... no response to my emails (she was on vacation, I found out later). Since it was time sensitive, I was forced to go with a different lender. Didn't want to. I've done business with Farm Bureau/ Interra all my life. That's just one example. They continue to disappoint. Three stars out of respect for the "old days"."

"Update another app is broken you can't deposit any checks it's been broken all day. They have me blocked or I would bring it to their attention so I guess I'm going to bring it to the national attention now. They're going to start charging you $9 a month just to have a checkbook there no way around it total greed. Apparently this is only a bank if you drive a tractor while eating glorified Donuts . Went to a home show this early spring and one of the higher-ups was there I had some concerns with Interra brought it to their attention the higher up told me that I could use a co-op Credit Union for the ATM when I informed them that they charge $5 doing so she told me I get that back at the end of the month I said that's $5 an interest that you get off of my hard-earned money. So unless you drive a tractor and eat fancy Donuts this is not the credit union for you Update to their response when you try to reach out to them on social media they block you they don't work for the small guy apparently they forgot they got all their money. Closing my account soon"

"Most staff were friendly and helpful, others not so much. Made an appointment and was "checked in" then after waiting for some time a staff member told us we weren't on the schedule,I informed them that we were and eventually we were seen. I scheduled my appointment a week prior and had received several notices of confirmation and reminders.The interior of the main branch is not appealing (once was). We have been long-time customers. Hope you guys get it together, especially with your "revitalized" stipulations for customer accounts. Maybe go back to the drawing board."