Notre Dame Federal Credit Union

"If you fall into a hard time in life, this bank will not give a care for you whatsoever. They will actually end up doing the least they can to help and sit back and collect as many overdraft charges from you as possible and then tell you there’s nothing they can do on their end. They have it as a policy NOT to give their customers a simple curtesy call if your account over drafts for 30 days. This way they ensure they can just rack up all the overdraft fees they can in this time period. I fell into a hard time and thought I shut off any activity from being able to go through such as using my debit card and stopping auto bill pays from going through as I knew it would be a little while before I had money coming back to this account. Well there were still a load of payments coming through that I had set with my routing and account number, but when you call them and ask how do I shut those payments off momentarily, they say they have no way of stopping them. So you’re just a sitting duck going through life’s ups and downs, and the ones supposed to be protecting your money just sit there and stare at you, collecting all the fees they can, and tell you “sorry there’s nothing we can do.” They also lie about their policies in saying that they don’t set the daily limits a person can spend and that that visa actually set it for them. The daily limit is low and they give you the runaround anytime you need to raise it. They say visa sets the limit standards which makes absolutely 0 sense since Visa makes more money the more you use their cards. Unfortunately for the workers there I haven’t had an issue with customer service so I’ll give them that and I know they don’t set the policies. It just sucks for the nice people to be working at a predatory bank that cares about only making money and not protecting your money."

"Opened account 3 weeks ago. Still no debit card. Every bank transfer, venmo transfer, and PayPal is declined. Checking removed itself from PayPal 3x. Not even gonna try cashapp or apple pay. Not recognized by skrill. Can't even make transfers to other banks. Save your time and avoid. UPDATE: never received communication as mentioned in the reply, and customer service still refusing to send me a simple debit card. Still they can't help with venmo etc. What on earth? Is this normal?"

"I was working with Emily McElroy with a loan and shortly after the loan had gone through she just stopped responding and helping us. It feels like there was a big push to get loan numbers up and then just forget about the customer. So disappointed. Others have been so kind and helpful. If something was wrsong she could have at least replied to my numerous emails or messages left on her voicemail. This is not how banking business should be done. Customers matter!"

"I have banked with NDFCU since 2009, over the years I have formed a family relationship with various branches/employees. The amount of grace, understanding, patience, helpfulness, expertise and empathy that I’ve been shown as a member is something that cannot be compared to any other. At NDFCU I feel like I am valued like family. Recently, I purchased a new home & car and have been working with Tia to consolidate some of my debt. She is an example of the continued care that this bank has to offer. No one person or entity is perfect, and since covid perhaps everyone could agree the customer service across the board is lacking. Tia restored my faith that the “real human-helpful experience “ still exists. THANK YOU!!!!!"

"I can't say enough about how great NDFCU has been for me. Left our main local bank many years ago because of poor service. Best move I ever made. When ever I have needed a loan or help with anything, they have been there for me. The personnel have been wonderful, friendly and personal. When I needed to refinance my auto loan, they came through with the best rate of any institution. I would highly recommend the Ireland Road branch where I have done business for the last 15 years."