First Merchants Bank

"Great staff, friendly environment"

"Customer service on all platforms was great. Service associates greeted me when I walked in and made sure I got to the appropriate banker. Zoda helped me set up a checking and savings. She was friendly and made the experience more comfortable."

"Great Staff, great experience! Willing to work with you and help you with your banking needs!"

"Worst bank ever. Pays when I signed a paper saying not to. Then they charged me 8 dollars a day. Had zero clue this was happening until it was gor 250 negative Then the manager Zoda M probably the rudest person I ever met. Was absolutely shocked. Then she accused me of filing a complaint against a person and gave the person my name. I mean who does that???? I never filed any complaint on anyone especially the person she said I did. They have a horrid app and hours . But Mainly leaving, and will complain to everyone I meet because of Zoda. Which is sad since we live 2 blocks away and have been with them for many years. Most employee's are fantastic and I will miss."

"Cashed my check there and was given a fake $20 bill. I was in the hospital for 5 days and when I was able to go in there it was a week later. They said they couldn't do anything because it had been a week since it happened & there was no way to verify it. My question is, how far back do your cameras go? What would you have been able to do that day that you couldn't do a week later? Everyone keeps telling me that I should call the police because you would have if it were me giving you a fake bill. They keep asking me if I want to open an account. This convinced me that I don't. Not if this is how you treat them."