Kensington Manor Apartments

"BEWARE! Check your lease carefully before you move out. Take photos and document everything. Kensington Manor and Beztak management company have to be the shadiest company I’ve ever dealt with. I was charged $800 to replace normal wearing tear carpet along with $450 to re-caulk the bathtub which was in the exact same condition it was when I moved in. Many other hidden fees and lies. Shady shady shady! BEWARE!"

"i had an appointment to tour scheduled with them for 10:45am. when i arrived at the appointment no one answered the door, phone, or email. why send two confirmations that i would come and have me drive 30 minutes when you would not be there? super unprofessional"

"SCAM to steal $210 from you in nonrefundable application "fees". The application says you must have at least three times the rental income per month, check. You must not have any felonies for the last 7 years, check. You must not have any evictions for the last 7 years, check. I even asked the front desk before I applied about a felony from 17 years ago and they said, oh no problem, we only go back 10 years, and the application actually only asked about felonies in the past 7 years, but then they took my $210 and told me I was denied because of a felony from 17 years ago. Scam"

"Do not apply to live here. They will steal your money. Don’t believe them when they say the admin and application fees are waived, they won’t refund you. I applied for an apartment and because of a discrepancy on my rental history, my application was denied. Only THEN was I told that the fees are waived upon approval. Very convenient. They will not work with you if your application is denied. I disputed my application through their 3rd party company and I had proof of the discrepancy. The 3rd party told me I had to reapply to the complex. Obviously, didn’t want to do that again so I reached out once more to the property manager who completely ignored me. Finally, I got notice that my application was approved. Of course, now they start replying to emails and contacting me again to get me into a unit. However, given the prior lack of assistance and communication, I had already moved on and applied to a different complex. Considering that my application approved and that I have written proof that the fees would be waived upon approval, I should receive a refund right? I was promised the fees would be waived. I was told they refunded the holding deposit & admin fee and that was all. I emailed the property manager again and was ignored. Again. Extremely unethical business practices and it’s disappointing considering I’ve enjoyed lived on Beztak properties for the last 4 years. The apartment I’m moving to costed $50 to apply, vs $300. Nearly the same square footage, same pricing, same amenities, same area. They don’t HAVE to charge ridiculous fees and then steal your money. They choose to."

"I agree with the posts about maintenance issues. We have rarely ever had a good experience with maintenance. Most recently is reporting a beeping smoke detector in the main hallway of the building. After several days, it still beeps. I have reported to maintenance. I have called the office. I have gone to the office in person. The responses from staff are dismissive and they clearly have no interest in fixing the issue. I moved my elderly mother here a year ago and had numerous issues upon move in. None were corrected until I went to the regional manager of the real estate company that owns the building. Her sliding glass door literally had no lock, this wasn't addressed for several weeks. I turned in requests to have the lock on the front door to the building repaired, this took at least 2 months. The back door still doesn't lock, despite that being listed as on the request as well. I found the office staff to be pleasant until the move in, after that, they are superficially pleasant, but really don't follow up, or if they do, then it's the maintenance staff that don't. It's shocking how long it takes to have any sort of response. I hesitate to turn in any sort of request as I know I'll only get agitated when it's not completed, like this smoke detector issue. A smoke detector is an issue of public safety in the building. I'm shocked that it's not taken more seriously. My mother likes her apartment, as she's on the ground floor and doesn't have to use steps and she enjoys being able to walk to the small shopping area. The convenience is good for her and I live close and can be there if needed. But the lack of response from management is awful."