FIDELITONE

"This company illegally dumped empty boxes and their contents, including wood pieces from deliveries made throughout their route into a 40 yard dumpster I’ve paid to rent during a residential renovation, filling the dumpster. None of the boxes or deliveries were made to my residence. For the record, and I’d like to clarify this is NOT Arhaus’ fault by any means. Fidelitone is contracted to make deliveries for them. Arhaus has been extremely helpful in resolving this matter, and so that we don’t have to pay to empty the dumpster."

"Absolutely horrible. Incompetent delivery driver showed up (scheduled time of 10am-noon), didn't get out of his truck and proceeded to take a picture of my house with 2 vehicles parked in the driveway and cancel the delivery stating nobody was home. Didnt even bother to knock on the door. After hours of headache I'm told they will be here later the same day, only to be fed a lie that the driver hurt himself on the last delivery and can't come out. Absolute joke of a company."

"Also Wayfair receiving at this location. If driving combination vehicle, you MUST turn onto Enterprise from Plymouth. Guard shack staff will not permit right turns into the property from Enterprise (messed up corner geometry and utilities in the way). Wayfair receiving takes about 45 minutes to offload a moderately full trailer. Typically they schedule the arrivals to allow the crew to finish one trailer before starting another. Arriving early won't gain you a whole lot, but with EOBRD's looming, even 15 minutes can make or break. Don't arrive late, they're scheduled that closely to the clock. Dock staff are friendly, hard working, and don't waste your time or theirs. Big fan of this place as a delivery destination. Have had no interactions with Fidelitone, only Wayfair."

"Purchased a loveseat from Wayfair and they arranged delivery through this company. The delivery team damaged several areas of our home when they delivered our love seat. When I contacted the delivery company to explain what had happened they said that they had contracted with a different company to make our delivery and that I would have to deal with them, which I did. All I get is a run around regarding making the repairs. To add injury to insult I made a second purchase from Wayfair and this same company was supposed to deliver the sofa on July 27th between 2 and 6pm. Received confirmations by phone and email confirming the delivery the day before. On the scheduled delivery date they were a no show and failed to even call saying there was a delay. Received a call the next day saying they wanted to set up a delivery date for our sofa. When I asked what happened to the original delivery they responded that they didn't know why it wasn't delivered. Of course they couldn't accommodate us and we have to wait. Terrible company and I have expressed my disappointment to Wayfair about the way this company does business on their behalf."

"Normally do not write reviews but had to. Received a call 3 days before with a delivery date. Received an email the night before stating delivery window time. Made arrangements to leave work early in order to be there to receive deliver. NO CALL AND NO SHOW. Called the office half way through delivery window and they said the drivers were delayed but I would receive my furniture towards the end of the window. Nothing. Wayfair will lose customers if they continue to use this delivery company."