Mxd Group

"Worst carrier service ever! They make Sam's Club look like trash. They once told a customer they'll deliver stuff when they "FEEL LIKE IT""

"ATTN Truckers!!! If you're picking up at this location, be prepared to wait. They are not organized and act very lost. They didn't have aby idea of a pickup, no paperwork and couldn't call about anything. They work through a email system. Biggest waste of time. No po# either. This was brokered through ch Robinson and they couldn't even get me any info."

"My father bought a mattress from Sam’s club, and a delivery time was scheduled for Saturday between a three hour window. I waited with my elderly father the entire time. He had his bedroom all cleaned out and ready for his new mattress to be delivered. However, the delivery window came and went, without as much as a call from them. Thinking this could possibly have been an oversight on their part, I gave them the benefit of the doubt until I got online and started reading all the negative reviews they’ve received. If this is the way the company runs their business, they are deserving of these negative ratings and I’m adding mine. We tried to call this company, but only got a recording saying their office was closed. If we would’ve read all the negative reviews of this delivery company, we would never have purchased the mattress from Sam’s Club! It’s so hard to believe that a company as well-established as Sam’s Club would risk their reputation hiring a company such as this. I can only surmise their motive was greed. It seems vastly apparent Sam’s Club does not care about their customer after the sale. My time and my father’s time is worth something to us, it should mean something to Sam’s Club as well; furthermore, my father is still without a mattress. Think twice before buying a mattress, or anything for that matter, from Sam’s Club. Now I am more convinced than ever I did the right thing two years ago when I switched my membership to Costco. Caveat emptor."

"ZERO STARS!! First lied that they had tried to deliver item but that they had the wrong address. It's a freight company, they call before delivery. I never received a phone call. Any contact I’ve had with this company has be by my initiation. They have my correct phone number and as you know, Cell phones record everything. No call ever! Second lie, "Item in transit." I had bill of lading that item was delivered and RECEIVED by "Arthur". I finally get acknowledgement they do indeed have the order, but only after I spoke to talking to origin hub and freight company and got the verification that my item was delivered .. Now let's get this delivered. I spoke again to MDX. Possibly someone named “Lael” but I had to ask her name and the pause before her answer was strange. She was unable to help. I asked to speak to a supervisor. After an 8 minute hold, Lael said she found someone to speak to me. This was Michael a "supervisor" at MDX. He was the rudest, customer service person I have ever encountered. When I asked follow on question to his comment that they have NO DELIVERY" dates available, he just repeats in a moronic robot in a sarcastic tone, "anything else I can help you with?" over and over while interrupting my questions. I cannot believe this mouth breather has this job let alone any other. Last mile Ryder, get rid of this company but at least get rid of Michael."

"We ordered a Christmas present for our son on November 23 from Sam's Club. It was scheduled to be delivered on 12.15.17. Still waiting. After multiple phone calls and literally hours on hold with MXD, no one knows anything. I was told by an MXD employee yesterday, to call this morning and then come and pick up present. I was reassured that present was probably there, just not scanned in yet. I called MXD this morning and the employee I talked with said warehouse was closed today. She also said present was still in transit. Not helpful. DO NOT USE MXD GROUP FOR SHIPPING AND DO NOT ORDER FROM SAM'S CLUB!"