U-Haul Moving & Storage at Plainfield Ave 3451 Plainfield Avenue Northeast, Grand Rapids, MI 49505

"This U-Haul Rental process was quick and easy. I filled out my driver information online beforehand. Crystal S was a boss, juggling checking out multiple people at the same time. She was super helpful and made everything easy."

"Jeremiah and Brandon were very very helpful today! We called the Alpine location first and by the time we got there they had given away the trailer we had requested over the phone. We made it to Plainfield and these two gentlemen hooked us up on a short notice! Very grateful for good guys like them!"

"If you're lucky enough to work with Jeremiah, know that you are in good hands! I had an unexpected issue with a trailer. Jeremiah dropped everything to make sure I got what I needed quickly and had a great experience. Easy pick up and drop off"

"Crystal pro ided me with amazing service. Due to a customer not returning the key for the pickup truck, I was not able to get my original scheduled time. She upgraded me to the next size up all while communicating this fully. Her customer service and care was top notch."

"I've been renting a truck every week for the past 3 months. My experience dealing with the different U-Haul sites around Grand Rapids I found the one on Plainfield to provide the best service with the friendliest people. That is until this last time I rented. I have never had to deal with Crystal (the owner). I have seen her working every time before this and she has always had a bad attitude. I did not realize until this last time that she was the owner. I always assumed she was just an employee who obviously hates her job. Apparently there was an issue with a rental prior to my reservation. The previous customer picked up their truck later than their reservation was for but still used it for the full 24hrs from the time they picked the truck up but was not charged for the extra time. Crystal asked if I would be able to bring my rental back by 830, 2 hours before it was due based on my reservation. I told her I would not be able to make 830. She then said she would have to put me in the next size up. A bigger truck is going to cost me more in gas. So I asked about the $50 reservation guarantee and Crystals attitude changed. She was clearly very upset with her employees, slamming thing around on the counter and reprimanding the employee, I assume was responsible for the issue, right in front of me. It was at this time I looked at her name tag and saw the title "owner" below her name. I too am a business owner and I realize employees make mistakes from time to time and need to be made aware of their mistakes in order to prevent it from happening again. However employees are people too and deserve to be treated as such. What I witnessed was extremely unprofessional and because of that I will be taking my business to another location. Just as my production has increased and I will be requiring a truck twice a week instead of the once a week I have been using."