Indian Trails Bus Ticketing Station

"Nice looking bus station, EXCEPT, the fact they don't tell anyone it completely closes down and locks up at 6pm....."

"Thanks to all you guys, even the cleaning and security dudes were Hella cool. But especially thanks to the ticketman for just simply having a kind heart. I 10 out of 10 would ride again and recommend to a friend."

"I never had any issues with GR greyhound and hope to never have any. In Detroit my bus left a hour before and they just issued me a new ticket for the next bus that was coming in a hour & a half. I’m satisfied if greyhound works out any mistakes by them!"

"Driver was rude.she made almost every one on bus angry.no people skills at all.this made for an already cold cramped ride horrible.the station attendant had asked that the passengers bring their luggage so that he could load it under the bottom of the bus after checking our tickets to ensure that we were going to the right place Grand Rapids Michigan so that we would not have to stand out in the cold.I had my baggage check by him and proceeded to board the bus the rude and inconsiderate driver immediately began yelling get off my bus who told you to get on this bus this is my house you don't come in my house without being asked or just walking in.I on the other hand was simply following directions I had been given by the bus station manager at Southfield I'm a senior citizen who uses a cane I have a congestive heart failure, chronic obstructive pulmonary disease. the cold really affects me and my health it was extremely cold out I appreciated him helping us load onto the bus only to be told after I struggled to get on the bus to get off the bus until asked to board . When we had been told to board. then on top of that her phone did not even work so that she could check your tickets she never even took my tickets I have it still. It was the worst experience I've ever had with Greyhound and I'm not sure that I will ever travel Greyhound again especially if there's any way I can know that this woman will be driving the bus.she made an already difficult time as unpleasant as she possibly could ,or so it seemed.she is horrible."

"I have never written a review before but i am absolutely disgusted with the service i received today so i feel inclined to do so. I have been using the greyhound service for some time now and I am even a rewards member with an advantage card on top of that. With that said, I was told 10 minutes before my trip that the ticket was a print at home ticket when I know for a fact i picked a will call as i do every time. When I explained this to the serviceman at the front desk he had no sympathy what so ever. He then explained that if I gave him two dollars cash he would print it for me, or else I would have to purchase a new ticket. I do not carry cash so I was forced to pay 80% more than the price of the original ticket. Customer service was of no help at all. They sounded as if they did not wish to talk to me from the momment I said hello and obviously did not care to help me in solving the issue at all. I was told by an automated message that certain locations offer instant refunds and told by a representative that there is only one way to get a refund and that takes 6-8 weeks. Clearly greyhound was not the company i thought it was. They do not care about the most important part of any business and that is customer utility/satisfaction. As a result, not only is this my last trip with the company, but also I will take full advantage of word of mouth advertising to ensure that the many of my peers who currently use and those who do not use hear of this. VERY DISAPPOINTED."