Big Rapids Towing 20833 18 Mile Road, Big Rapids, MI 49307

"Counted out exact change to the guy, he called me half an hour later and said I was short over $30. They're running a scam on anyone they think they can get away with. Don't use their services."

"Very speedy service, reasonable pricing, great customer service, I’ve had to use them 3 times in the past couple months, and they have came and got my broken down vehicle and myself within 10 minutes every time!!! Best part is I’ve never had to pay out of pocket because they handle everything through your insurance company on the spot!!!"

"I didn’t end up using them (only because the repair shop said it would be fine to drive there myself since they were so close to where my car was) but, the gentleman I spoke with (day shift) was such a sweetheart! He seemed quite genuine, very kind, and saved me $$!! Hopefully I won’t need to use a towing service anytime soon but, if I was in their area and needed one- they’d be the one and only I’d call!! ☺️"

"Coming from LA, and dealing with rude people on a daily basis is an annoyance. But I always ignore it and move on. But the rudeness I experienced was extremely off-putting. The Driver who jumped my car was extremely rude, and had foul language. After he couldn’t get my card to work, because I put in the wrong zip code on mistake. He repeatedly kept on swiping which lead to my Credit Card service marking it as fraud. I tried to help him with the machine because he was an older individual. Then he said he’s been doing this for 20 years, that technology has not been around for 20 years. I also offered my assistance, because the credit card machine he was using, I had at my business in Los Angeles, CA. He became very perturbed, and he aggressively said “give me 60$ or I’m going to turn your car off” My friend was there and he heard it. We were both extremely astonished at his attitude. He used many foul language references that I thought that was very unprofessional. At the end, I got the card machine to work and I swiped my OWN card. Was it just prejudiced or just West Michigan close minded ignorance. How could you treat an individual with such a unprofessional attitude. Do you really think it’s a good idea to have such a discourteous attitude with your customers. Hopefully you will take this to mind."

"If you're looking for quality and reliable service, this is the place to be! The Curries are all about giving back to the community and supporting our local businesses. They treat everyone like part of the family. My first encounter with their extraordinary service I was broken down on the side of the White Cloud exit. Hours from my hometown, alone at night in the middle of winter, with no jacket, and a dying phone. There's no greater comfort than to have a small town friendly face save the day. The wrecker driver arrived quickly, told me to go warm up in the truck and charge my phone. He thoroughly explained the entire towing process and showed me on his GPS where we were going. His phone was clipped to the dash, so I could see where we were the entire drive, which was important because I was unfamiliar with the Big Rapids/White Cloud area at the time. From a young woman's perspective, taking the extra minute to explain what I could expect put me at such ease. He gave me honest advice and made my first experience with car troubles a lot less scary. I have a lot of respect for each of these men and women and all they do for this community."