Luxury Bath and Spa

"I bought a new Viking spa at sticker price in 2021. It started leaking this past fall, and the suggestions thus far have been "we'll deal with it in the spring when it warms up." With the warm fall season we've had its pretty hard to understand. My warranty contains no discussion about 'exceptions' and this dealer has become unresponsive to the manufacturer as well. The last suggestion was "you can hire us to winterize it and we'll have a look in the spring." This came alongside comments about "have your maintenance guy do it" (I dont have one) and other stupid remarks about people who own second homes in harbor springs. Don't use this company, it's a mess and they simply dont care."

"The office/sales person was so nice and helpful. We are new to any kind of spa and she helped us out with the chemicals and testers we needed. We also had an issue the next day and as she told us to do, we called her and she walked us through to fix it! Highly recommend!"

"I called for a service problem with my hot tub and got an answering service. I left my name and address but never got a call back to confirm they would take the job. Then they show up 6 days later unannounced to find I had already done the repair with someone else who responded the same day. Minutes later the over the top angry owner calls me to tell me off. Super rude angry guy. Would not trust to balance water or do repairs."

"Bob and Team were very helpful when our 4 yr old Hot Tub started leaking. Although the tub wasn’t purchased from them, since Northwood Spa closed shortly after we purchased our second tub from them. Luxury Bath and Spa covered the warranty work without complaint. I would definitely purchase another Hot Springs Spa from them!"

"I can’t say I enough about what fantastic service you will get here! We called for a pump and not only did they have it, but saved me over a one hour trip by having it delivered by an employee that lived in my area! The next day I was called to see how the pump was working. When I said the same problem was happening he offered to help troubleshoot over the phone before just seeking me the part I thought I needed. He was able to do this and not only saved me money on the part, but told me to bring the pump back. I will tell everyone I know to go the extra miles to shop here for honest and above excellent service. Thank you again! Jeanne and Chad Weible-Grayling"