Phillips Lifestyles

"We were fortunate to benefit from the expertise of sales associate Tony Fifarek who sculpted a piece of metal for our fireplace. He was knowledgable and helpful, and we can't thank him enough. We are planning to get a hot tub and will definitely go back to Phillips having experienced their great customer service first hand."

"Phillips has serviced my parent’s propane wall furnace a couple of times. The unit was not purchased from Phillips, but Phillips has been willing to work on and repair the unit anyway. The most recent repair required hours of troubleshooting. We were impressed by the technician’s dedication to getting things to work. They’re great folks to deal with."

"Does this look like a "bathtub " to you?? We purchased this unit from the previous owner who purchased it from Phillips. First of all the wet end kit was leaking, so my husband called Phillips to see about getting a replacement kit, they struggled to find the part, so we had to purchase a whole new wet end kit with a new motor. Finally got that part & installed it, filled "hot tub" with water. Found another problem with the heater casing leaking, took it apart & it was broken. Called Phillips, described the part we needed, he said to bring the part in the next day along with pictures of the tub so they could maybe find a replacement part. So my husband took the part in this morning, the man at the service counter immediately started yelling at my husband! "I told you we don't carry parts for "bathtubs"!! Didnt even bother to look at the part he brought in or of the pictures we took of the unit. My husband said "fine" picked up the part off the counter & proceeded to leave where the man followed him yelling at him all the way outside! Are you freaking kidding me???? I don't care what you have to say, this is no way to treat any person! Even if we are wrong & this is just a "bathtub", this was completely uncalled for!"

"SHORT VERSION: be aware, for technician to simply show up to house (no service provided) is $120. Good technician service, but overshadowed by poor communication with scheduling, and even worse customer service with billing. FULL VERSION: Good service provided by technician (Jason) cleaning stove heater. Poor/inaccurate communication by scheduling department and even worse customer relation by billing department. Asked explicitly the scheduler what the charges were expected to be for service calls not involving anything more than cleaning the soot buildup from a gas stove heater and the response was “$120 for service call and first hour of labor. And if it’s more than 1hr, hourly after, plus parts.” After less then an hour of cleaning I was happy with my service and notified by the technician that they would send the invoice electronic and charge the credit card they had on file. However, when I received my bill it was $240. Apparently, after a discussion with billing dept it was clarified the scheduler misinformed me and is $120 JUST TO SHOW UP at your house to assess service (mind you I had nothing wrong, just wanted cleaning soot), and then any labor performed is additionally $120/hr. The response I got from billing when calling to attempt to describe/ rectify the situation was “sorry, our scheduler Tim is new and has only been here a week and probably told you incorrectly.” My response was, well maybe this is your opportunity to correct the situation. The response I received was “there is nothing I can do, sorry you were told incorrectly, and since your card hasn’t been run yet you can dispute the charge with your credit card…”. I politely let customer service know, while on the phone, that I planned to write this review of my experience/ poor communication and she said “I’m sorry you feel that way, there is nothing more that I can do.” My expectation for a company is just to be open and honest with pricing/ communication up front and provide good customer service. I rarely write reviews, but felt obligated to in this instance so others know what pricing model to expect when scheduling similar service calls and the type of customer relations to expect."

"Bought a gas fireplace, complete with tearing out my old brickwork and adding a whole new facade. The job was done at the price quoted, to the exact schedule that was given to me and the final project was spectacular! The attention to detail that Neil, the mason, gave was incredible."