Kroger 200 South Merriman Road, Westland, MI 48186

"The bakery in this place has caused me the most issues. In November I ordered a cake a week before I needed it. They called me the day before I was to pick it up that their cake decorator quit. No offer of a discount on an undecorated cake or anything. I tried again in February for my other daughter's birthday thinking they surely must have hired someone by now. Same thing, the day before they call to say they don't have a decorator. And again, no offer. I just checked their job listing, they don't even have a job posting for a decorator. Funny how an hour after this review I received a call letting me know (again) that they couldn't make my cake but offered to write on any cake they had there readily available. This time I was told their decorator called off."

"Store is almost always smelly because the bottle room and cart area are never properly cleaned. It is so bad sometimes that it makes me want to plug my nose while shopping because it spreads throughout the store. Especially by the front. I've only gone in a few times where I was surprised by the clean smelling air in the store. This location needs to do better with keeping things sanitary."

"There is NO customer service at this location. If you have a return or other problem good luck. The excuse is that they are short staffed, and No you can not make a return through a regular register. I have seen the lines in this location way longer and there was someone also at the Service Counter. I guess they don't care about the retirees during the late morning. The TV commercials tout fresh produce. Does this salad look fresh to you? What a waste of $3.69!"

"Past couple of years the meat goes gray next day. Hamburger and roast. Purchased pictured hamburger on 21st. Today is 23. Sticker says good to SELL until 24th. Ongoing problem."