TrueSleep Mattress Store Kalamazoo 338 North Drake Road, Kalamazoo, MI 49009

"DO NOT SHOP HERE UNLESS YOU WANT TO BE LIED TO, HAVE THE SALESPERSON ORDER FOR YOU WANT THEY WANT YOU TO HAVE - NOT WHAT YOU WANT, HAVE YOUR MERCHANDISE HELD HOSTAGE, BE LIED TO REPEATEDLY (THEIR EXCUSES ARE SINCERELY AMAZING - THEY MUST KEEP A SCRIPT SOMEWHERE), LIE TO YOU SOME MORE - FOR MONTHS!!!! RUN - RUN - RUN - DO NOT WASTE YOUR TIME, YOUR PRECIOUS MONEY OR YOUR SANITY! IF I COULD GIVE A NEGATIVE 100 ON THIS RATING, EVEN THAT WOULD NOT BE ACCURATE ENOUGH. THIS IS THE BIGGEST SCAM COMPANY I HAVE EVER ENCOUNTERED. THE POSITIVE REVIEWS YOU ARE SEEING HERE ARE MORE THAN LIKELY FAKES. IF YOU READ THEM CAREFULLY, THEY ALL SEEM TO BE WRITTEN BY THE SAME PERSON OR AI. THE REAL POSTS ARE ALL THE COMPLAINTS - THEY TAKE YOUR MONEY, LIE TO YOU ABOUT YOUR MERCHANDISE, IF YOUR LUCKY, YOU GET YOUR ORDER CORRECT AND IN FULL AND TAKE MONTHS TO DO THAT."

"WARNING!! Stay away from this store. The most unprofessional staff we have ever purchased merchandise from, staff isn't trained in customer service, asked for management to call us and was told he doubted she would call, won't tell you where main office is located or how to contact them, wouldn't honor ad for veteran discount of 40%, would only give 20% on the mattress only (than clerk offered 30%, eventually the veteran discount totally disappeared completely from our order. We did receive a partial refund of the veteran discount. Asked if sheets had come in, clerk couldn't find that they had, received a call the next day from person training the new clerk that they had found the sheets and they would come out when the bed was setup. Bed came but no sheets, was told to call the store, informed by the trainer that they were sent to the wrong store (there ??? NOT THERE ???). Merchandise finally came in but no sheets and we finally had to ask for a refund. We told them at one point to cancel the order and I truly wish we had stuck to it and cancelled the this order."

"We spent nearly 10,000 on the best mattress and upholstery base/headboard they have. Paid in full in Sept 2023. Bed was not delivered until December 2023 and upon arrival and set up, the ordered and delivered the wrong size base. It is now January 2024 and we are still waiting. No returned calls and not an iota of care from them You would think, after all the money we spent, they would at least continue follow up on our order and communicate with us. The lack of concern and Customer service is appalling"

"Purchased a Nectar mattress from this store on 11/11/23. The buying experience in the store was fine, but I was told I would get an email with tracking information on my mattress and it would arrive in 10-14 days. It is 18 days later and after several calls to the store I am just told the mattress is on its way. But they refuse to provide tracking information. The person I spoke to keeps telling me they have to call me back after they talk to their boss, when I asked to speak to the boss instead of him playing middle man I was told the boss doesn't like to give customers their contact information. This is understandable given the low level of customer service the business provides, why hear about your customers concerns when you can stick your head in the dirt, they already have my money so they don't care. I called Nectar directly and they confirmed with me the order was placed with them on 11/29, so True Sleep only placed the order with the manufacturer 18 days after they charged my card and they lied to me about my order every time I called for an update. I was trying to support a local business by shopping at the store but really am regretting that and wish I would have ordered directly from Nectar at this point."

"Our experience was with Brad. We were looking for a mattress for our 92 year old father. We needed a certain height requirement and it was important that our father try getting in and out of the bed. Brad was amazing. Brad never pressured us. He was so helpful and kind. He made suggestions and was so patient while our father tried the beds. We ended up buying one and it was perfect and our father loves the mattress. The price was great too! Thank you Brad."