Core & Main

"Is it possible to give zero stars? I purchased drain equipment for my residential home. Initially they gave me a hard time with the delivery. I ended up having to go out with my neighbor to unload. I suppose because it’s an industrial or commercial company one must have a contractor on the other end to unload? I’m not sure but we ended up having to do it ourselves because we are doing this project ourselves. That was not the main problem. We had some items to return and we’ve been waiting for a check for months at this point. Rich, the manager (?) was extremely rude to my sister and I as we returned a metal grate and silt collection bag that goes in the drain. The total was not a huge amount, either way, Rich was not easy to deal with. One could even see that the guys that work for Core & Main do not seem to be very happy working with Rich. It was a tense environment the short time we were there. The gentleman at the counter told us that we had to wait for a refund check in the mail. 4 months later we are still waiting. I called and spoke with Rich again and he was horrible on the phone. For my next residential build I WILL NOT be using Core & Main."

"I believe the Jeff guy who claims to work here for 14 months is mistaking. He may have been there for 14 months but he sure didn't physically work for 14 months."

"Really great experience I work for the city of ecorse great customer service I would come back and spend more money"

"Terrible customer service! Had the great displeasure of dealing with Rich who acted like he hated everyone including himself. He did not even smile. Very defensive. Even got more defensive and acted like we were an inconvenience when we gave the wrong fitting size and commented he had to delete the entire order to start all over again! Will not do business here again."

"6 inch pipe end cover say on hold for 10 minds before i hung up this place sucksthe errors in customer service"