Winfield Collection

"I have bought several patterns from the Winfield Collection. I have not ever had a problem. Great customer service! I have never been disappointed."

"I have been buying patterns from the Winfield collection for 17 years now. I've never had a problem with the company, and when I call they're all very sweet people that I talk to. If you have a problem not making a project I don't see how you can blame this company. I think it's a great company!"

"DO NOT BUY THE PLANS AND KITS FOR THE FERRIS WHEEL unless you have extremely good woodworking skills and have a full wood shop with all the specialized equipment that a carpenter would have in his shop. The tolerances for cutting and assembly are very exacting. Any small variance with cutting or assembly will cause the ferris wheel to not work. This should be clearly called out in the listing online and in the catalog. After spending several hundreds of dollars on plans, the motor kit, the parts kit, carbon paper, lumber, screws, paint, brushes, painter's tape etc,. and spending hundreds of hours on this project, I am left with a ferris wheel that will not work. It is a huge disappointment and was not necessary had the degree of skill required and machinery required been clearly listed in the description. There is also the additional issue of storage. The directions for assembly that are sent are written in such a way that there is no way to easily disassemble it for storage. It is over 8 feet tall, 6 feet deep, and 3 feed wide. Everything is put together with screws. It was a waste of my time and money and very disappointing."

"I orderedbthe color vinyl posters and spent so much money and time making the caroler family. Only to have the edge sealer not last 24 hours and the vinyl is cracking and peeling after one week outside under a covered porch. To say I'm furious is an understatement. And I've emailed them atleast 6 times with no response. I called first and was told to email them which I did."

"Very poor customer service! Ordered this online about 2 weeks ago. Never received any email confirmations. After receiving nothing in the mail I called. I was told it was just mailed the past Friday and shipped first class mail. First class mail from Michigan to Indiana is usually about 3 days. However it has been 5 days since shipping and still do not have! The customer service person told me to allow 14 days for shipping, after it took them almost 2 weeks to ship the item!!! Nothing on the website states to allow a month to receive your order. The customer service person told me that if I want my items faster in the future to call them in......WHAT!"