Harvey Lexus of Grand Rapids Service & Parts

"This is a great place to get your car serviced, and get service in general. My Lexus gets an oil change here and the service I get here is impeccable. Joe does a remarkable job with his service and his communication. You can sense sincerely that Joe has your back. Always ensuring you have value. I'm a talkative person, so I had a chance to touch base with a customer in the waiting room. In doing so, he shared with me how this Lexus helped him out by replacing entire engine for a VERY reasonable price. They did this to ensure quality and reputation. Well done Harvey Lexus (on your service, and hiring Joe)"

"I can't say enough good about Brian in Service...I first called him as I was getting the runaround from a Toyota dealer in Cheboygan Michigan - I drive a GS350 and they assured me that they had a Lexus qualified mechanic and Toyota and Lexus are the same (NOT). Long story short, Brian was able to get to the bottom of the problem both with the other dealer and with my car. I am still impressed that he called the other dealer trying to help me, from a random call asking for help. Feeling confident in Brian and the research he did, I shipped the car several hundred miles to Harvey Lexus to get it fixed correctly. They did a wonderful job from first point of contact to completion and beyond. Thanks again Brian - Keep up the good work ! Tom"

"Very frustrating to think you’re get 5 ⭐️ service, only to get the run around. Not to mention, I called to inform them of my dissatisfaction, the person talked down to me."

"Great service Lexus Really stand behind their products!!!"