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Fox Subaru
6115 28th Street Southeast, Grand Rapids, Michigan, United States
About the Fox Subaru
Fox Subaru is a reputable car dealership and finance center located at 6115 28th Street Southeast in Grand Rapids, Michigan. As a trusted Subaru dealer, we offer a wide selection of new and pre-owned vehicles to choose from. Our experienced team is dedicated to providing top-notch customer service and helping you find the perfect car to fit your needs and budget. In addition to car sales, we also offer financing options and a store with accessories and parts to customize your Subaru. Visit Fox Subaru today and experience the difference for yourself.
Photos of Fox Subaru
6115 28th St SE, Grand Rapids, MI 49546, United States
Opening hours of Fox Subaru
Monday:
09:00 - 19:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 14:00
Sunday:
Day off
Reviews of Fox Subaru
"3 recalls and service on Monday ur Subaru, only took about 8 hours total but definitely had great customer service and updates from the tech throughout the day. He communicated with us about pricing before moving forward and gave us an estimate on things we needed to get done as well. Thank you Andrew."
"Jason D provided great customer service. He answered any questions i had, returned calls and emails quickly, and worked to find me the best deal and vehicle that met my needs. They also made my trade-in a painless and easy transition. Their team walks you through and explains all the details with full transparency. I would highly recommend to friends and family."
"Was able to get an appointment the same day I called their service department for a brake light that was flashing on my dash. Really appreciated that. Justin was my service representative. He was courteous, explained things in a way that I could understand and professional. Have been using their service since 2015 when I bought my Subaru Legacy from their dealership. Never had any problems with their service. Very happy with my car."
"There were so many things. I was treated with respect from everyone I had contact with. The information I was provided was complete and fully explained. I felt at ease asking questions and when asking for clarification. I never felt pressured in any way and everyone was friendly. Also, after I bought the car and it was ready to be driven away, Barb explained the most important details about the car for driving etc. That was so helpful. I also feel comfortable calling if I have questions about the car. Hands down, this was the best experience I have ever had buying a care and that includes the finance portion. Thank you for a great experience."
"To say I'm more than a bit disappointed in Fox Subaru is an understatement. Wife had an issue with fuel tank months back that was insurance claimable, tech failed to test fill level sensor calibration when repaired at Fox and wife had trouble since. We took it back in for that an several other recommended services. Fox attempted to charge us for the correction to fill level sensor ($700+) before finally "forgiving" it after going back and forth with them. We also discovered that the plate Fox installed with their plate frame had, either through their failure or through design fault, shaken and rattled to the point of scratching the paint that has begun to bubble and rust. Just got the final decision (after 3 weeks of going back and forth) that it was denied. Apparently Fox tried to submit it as warranty work vs admitting it was their bad. Seems that Fox doesn't want to do a proper job or own the work they do, which is really too bad. Update 10.2.23: After Ryan reached out, Fox made the repairs and provided a loaner for the 4.5 days it took to fix it. Repair was adequately done and padding was added under the plate (by Fox) to prevent a reoccurrence. This all said, it should never have taken this much effort for Fox to be pushed to do the right thing and constant back and forth trips, gas, time, etc were wasted on what should have been done weeks ago. No offer for future comp for all the aforementioned. Customer service in service department is not great. 3/10 at best. Actual repairs, when done are 8 or 9 out of 10. Review updated to 3 of 5 stars. Will adapt as further interactions occur."
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