Highway Auto Parts

"I ordered a tail light several months back and received the wrong side. When I had texted their number, someone would reply, but then completely ignore me when I had asked about receiving the correct tail light after they had informed me a new one would be sent."

"Very rude people (Kevin). Kept getting hung up on and put on hold just to get hung up on again. Sold a engine that had water in it. Called back and got him and he was very rude about the whole thing. Will not be going back. That is not how you talk to people!!!"

"Honestly these guys are awesome! I'm from Cleveland and my window got broken from a concert I went to. I couldn't find anyone in my area with the part I needed so I called them and ordered it and they got it sent over from another place. Unfortunately it arrived damaged but they were extremely friendly. They offered to refund me, give me the window and even continue to look for a new one for me. Genuinely made my life so stress-free and helped me out so much. I'd recommend them to anyone."

"Russell is the kind of professional you want to have the privilege of having help you. I live in Colorado so I found this part online and ordered it, paid and a couple of days later I got a text saying that the shipping was incorrect for the product that I owed more. Now, in the world of commerce, if a customer has already paid in full including shipping for a product (considering that it was the companies program that charged me) the company selling the product is obligated to ship the product. Apparently there was a mistake with the online process, Russell‘s team reached out to me stating that there had been a mistake and that I needed to pay more (after i had already paid and their system has accepted my payment and even sent me an email confirming my payment and the part I had ordered would ship soon). I asked for a supervisor and Russell Called me and even though their system has mass a mistake ( I offered to split the difference shipping with them). Russell was very professional, he acknowledged my perspective and authorized the shipment and I couldn’t be happier with the service I was provided and the product l received. Well done Highway Autoparts. And a shout out to Russell!! Grille looks great and wife is happy……happy wife, happy life."